The patient facilitator is a health professional that will focus on providing patients with a continuum of care that will exuberate professionalism and compassion. The facilitator will help guide the patient through the Breast Care System and will work to overcome obstacles that are in the way of the patient receiving the care and treatment they require. As an MRHC employee, the primary function is to be a Customer Service Champion to patients, visitors, physicians and employees. Models Customer Service to direct reports and sets the example for both direct and indirect reports on Customer Service expectations. Resolves issues by using customer service skills including clarifying the issue, determining the cause of the issue, selection and explaining the best solution to the issue, expediting correction or adjustment and following up to ensure resolution. Build sustainable relationships with patients, visitors, physicians and other employees by exhibiting a smile, good attitude, following the 5/10 rule, and treating all with the utmost respect. Make serving others your number one priority. You work in a noble profession, so be proud of what you do and where you work. Always exhibit empathy and compassion for all patients, visitors, physicians and employees. Exhibit great knowledge of all MRHC and SE Clinics services and be a walking positive advertisement for MRHC. Commit to teamwork; look for ways to make each other look good. In the end, everything you do ends up in front of the customer. Show diligence is honoring deadlines, keeping promises and maintaining customer services standards. Show and maintain politeness, cheerfulness and tact to all patients, visitors, physicians and employees. Customers return because they like what happened the last time. Set high service standards and live them every day. | 
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