Director of Admissions & Student Success

Director of Admissions & Student Success

McAfee Institute

Location: Remote or Chesterfield, Missouri

Employment Type: Full-Time

Compensation: $60,000–$85,000 Base Salary Performance Bonuses

⸻

About McAfee Institute

McAfee Institute is one of the leading providers of professional certifications and training programs in intelligence, investigations, law enforcement, and analytical disciplines. Our mission is to develop leaders capable of solving complex crimes, protecting organizations, and creating meaningful impact in the world.

Our students include professionals from:

* Law Enforcement

* Military

* Intelligence Agencies

* Government

* Corporate Security & Investigations

* Financial Crimes & Compliance

* Human Trafficking Investigations

We are seeking a highly organized, proactive, and mission-driven Director of Admissions & Student Success to help lead the next phase of our growth.

⸻

Position Overview

This is a high-impact leadership role responsible for overseeing the student experience from initial inquiry through enrollment, onboarding, support, retention, and ongoing engagement.

This role combines:

* admissions,

* customer success,

* operational coordination,

* military program support,

* and student experience leadership.

This is not an entry-level administrative role.

We are looking for a true operator — someone who takes ownership, solves problems independently, communicates exceptionally well, and thrives in fast-paced environments where responsiveness and follow-through matter.

The right person will become one of the key operational leaders within McAfee Institute.

⸻

What Success Looks Like in This Role

The ideal candidate:

* responds quickly,

* follows through relentlessly,

* communicates proactively,

* solves problems independently,

* creates organization and structure,

* and ensures students feel supported throughout their journey.

We are looking for someone who naturally takes ownership and closes loops without needing constant direction.

This person should bring:

* urgency,

* professionalism,

* emotional stability under pressure,

* operational discipline,

* and exceptional attention to detail.

⸻

Core Responsibilities

Admissions & Enrollment

* Respond to inbound leads, chats, emails, and phone calls

* Guide prospective students through certification options

* Conduct admissions consultations

* Follow up with leads consistently and professionally

* Assist students with enrollment and payment processes

* Send invoices and payment links

* Maintain CRM accuracy and pipeline organization

Student Success & Customer Experience

* Support students throughout their educational journey

* Resolve student concerns quickly and professionally

* Ensure high levels of customer satisfaction and engagement

* Help improve retention and student outcomes

* Coordinate onboarding and ongoing communication

Military & Government Funding Programs

* Manage Military COOL and tuition assistance processes

* Assist military students with enrollment documentation

* Coordinate military benefit communications and tracking

Operations & Administrative Leadership

* Maintain organized workflows and systems

* Improve operational processes and efficiency

* Ensure tasks and projects are completed accurately and on time

* Collaborate closely with leadership, marketing, and support teams

⸻

What We Are Looking For

Required Traits

* Highly responsive and proactive

* Strong ownership mentality

* Organized and detail-oriented

* Calm and professional under pressure

* Excellent written and verbal communication

* Strong multitasking and prioritization ability

* Reliable, dependable, and accountable

* Ability to think critically and solve problems independently

Preferred Experience

* Admissions, enrollment, customer success, or account management

* Higher education, certifications, or continuing education

* Military education benefits or COOL program experience

* CRM systems such as HubSpot

* Customer communication platforms and operational systems

* Sales or enrollment experience

⸻

Who Will Thrive Here

This role is ideal for someone who:

* enjoys helping people succeed,

* thrives in high-responsibility environments,

* likes creating structure and organization,

* moves quickly without sacrificing quality,

* and wants to help build something meaningful and impactful.

You should be someone who:

* notices problems before others do,

* takes initiative naturally,

* and values excellence, accountability, and execution.

⸻

Compensation & Growth Opportunity

Compensation

* $60,000–$85,000 base salary

* Performance bonuses

* Growth opportunities within leadership and operations

Long-Term Opportunity

This role has the potential to grow into:

* Director of Operations

* VP of Student Success

* Senior Operational Leadership

As McAfee Institute continues to scale, this individual will play a critical role in shaping the future operational experience of the organization.

⸻

To Apply

Please submit:

* Your resume

* A short introduction explaining why you believe you are a strong fit for this role

* Examples of how you have improved processes, solved operational problems, or created exceptional customer experiences in previous positions

We are not simply looking for someone to complete tasks.

We are looking for someone who takes ownership, protects the customer experience, and helps build operational excellence at scale.