What are the responsibilities and job description for the Global Account Manager position at MC Test Service Inc?
Join the SMTC Team as a Global Account Manager
Company Overview: At SMTC Corporation, we are guided by a clear purpose: "We believe we enhance people's lives and our world every day." Our vision is to be an inspiring organization that earns the trust and admiration of our customers. As a leading EMS provider, we strive for the highest industry returns, driven by our passionate and dedicated employees.
Benefits Highlights:
• Competitive salary package with 401K and company match
• Paid time off (PTO) and paid holidays
• Tuition reimbursement for professional development
• Comprehensive Medical HRA Plan
• Short-term/Long-term Disability Insurance, and more.
Summary:
The Global Account Manager leads the tactical interface between the customer and various SMTC functional multi-site. This position is responsible for developing and the executing account strategy, tactics counter-strategies and counter-tactics. Leading all sales associated with new business development and ongoing customer satisfaction and support.
Essential Functions:
- Own and execute the global account strategy for assigned customers, driving revenue growth, service expansion, and long-term account retention.
- Serve as the primary point of contact for customer escalations, ensuring timely resolution and effective communication across internal stakeholders.
- Build and maintain senior-level customer relationships, aligning executive engagement to strengthen partnerships and customer loyalty.
- Lead quoting activities for new and existing programs, ensuring competitive pricing, accurate scope definition, and timely execution.
- Partner with cross-functional Customer Focus Teams (CFTs) to align customer demand with SMTC capabilities, capacity, and financial objectives.
- Lead customer program transitions and production launches, including kickoff meetings and Manufacturing Readiness Reviews.
- Ensure contractual requirements, customer expectations, and program commitments are clearly understood and executed by internal teams.
- Maintain working knowledge of program financial metrics, including margin, cost drivers, and change impacts throughout the program lifecycle.
- Drive effective implementation and pricing of Product Change Notices (PCNs) in coordination with internal stakeholders.
- Monitor competitive market trends and customer lifecycle plans to proactively identify risks, opportunities, and growth strategies.
- Facilitate Quarterly Business Reviews (QBRs), customer site visits, and executive communications, driving accountability for follow-up actions.
- Promote continuous improvement by supporting lean initiatives, issue resolution, and performance optimization within assigned customer programs.
Competencies:
- Strategic Account Management: Develops and executes account strategies that drive revenue growth, service expansion, and long-term customer retention.
- Customer Advocacy and Executive Presence: Serves as a trusted customer advocate and engages effectively with senior-level customer and internal executives to drive alignment and resolution.
- Cross-Functional Leadership and Collaboration: Leads and influences multi-site, cross-functional teams to ensure coordinated execution of customer and business objectives.
- Commercial and Financial Acumen: Applies commercial, pricing, and financial insight to support profitable growth and sound business decisions.
- Problem Solving and Decision Making: Analyzes complex issues, evaluates alternatives, and makes timely, well-reasoned decisions while managing risk appropriately.
- Communication and Influence: Communicates clearly and persuasively, using data-driven discussions to influence outcomes and ensure alignment across stakeholders.
Qualifications:
- Education: High School Diploma/GED Required, Bachelor’s Degree preferred
- Certifications: N/A
- Experience:
- One (1) year of sales experience preferred
- Preferable experience in electronic Manufacturing.
- Intermediate Computer Skills
- Intermediate Decision Making / Problem Solving Skills
- Intermediate Verbal and Written Communication Skills
- Ability to think strategically
- Must have excellent computer experience utilize Microsoft Office applications: Excel, PowerPoint, and MS Office Products.
- Must be able to work independently with no supervision.
Physical Requirements:
- Ability to remain in a stationary position for extended periods while working at a computer
- Operate a computer, telephone, and standard office equipment
- Communicate effectively in verbal and written form
- Occasionally move within office, manufacturing, or customer environments
- Travel as required, including domestic and international travel, which may involve walking, standing, and sitting for extended periods
Mental Requirements:
- Analyze complex information, evaluate alternatives, and exercise sound judgment
- Manage multiple priorities and meet deadlines in a fast-paced environment
- Maintain focus and attention to detail for extended periods
- Adapt to changing business needs, customer requirements, and priorities
- Manage professional interactions under pressure and during customer escalations
- Think strategically while executing tactical responsibilities
Work Environment:
Work is performed in a remote, home-based environment. Employees are responsible for maintaining a safe, private, and secure workspace that is free from excessive noise, distractions, and hazards. This role requires reliable high-speed internet access, sustained periods of computer-based work, and continuous access to SMTC-approved technology and communication tools. Employees are expected to participate in virtual meetings, video conferencing, and digital collaboration in alignment with standard business hours and departmental expectations. All work must be performed in accordance with organizational policies, data security rules, confidentiality requirements, and applicable regulatory guidelines. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel: 11-25% of the time based on business needs.
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Application Process: If you are excited about this opportunity and believe you have the skills and experience required, we encourage you to apply. Please submit your updated resume highlighting your qualifications to the posting. We look forward to receiving your application and welcoming you to the SMTC team!
SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status.
If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.