Director of Information Systems

Summary

The Director of Information Systems provides strategic leadership and oversight for all corporate and property-level information systems, infrastructure, integrations, and data security. This role ensures alignment of technology initiatives with business goals, continuous system improvement, and efficient resolution workflows while upholding best practices in IT governance and cybersecurity.

Essential Duties and Responsibilities:

• Lead overall IT strategy, enterprise system architecture, and cybersecurity governance
• Oversee internal ticketing system with focus on workflow optimization and escalation pathways
• Establish and enforce service level agreements (SLAs) for IT support responsiveness
• Approve and prioritize system enhancements, integrations, and development requests
• Ensure consistent documentation standards and alignment across departments and properties
• Collaborate with Procurement on software evaluation, lifecycle planning, and contract renewals
• Mentor and guide IT team members; set clear performance expectations and accountability
• Coordinate with property management to ensure technology supports operational needs and resident experience
• Maintain oversight of data security, access controls, and enterprise risk management compliance
• Identify emerging technologies and recommend adoption strategies aligned with company objectives
• Serve as subject matter expert for executive team on IT infrastructure, systems, and integration planning

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies: - Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data. - Problem Solving: Identifies and resolves problems in a timely manner; works well in group problem-solving situations. - Written Communication: Writes clearly and informatively; varies writing style to meet needs; presents numerical data effectively. - Organizational Support: Follows policies and procedures; completes administrative tasks correctly and on time; supports the organization’s goals and values. - Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation. - Attendance/Punctuality: Is consistently at work and on time; ensures work responsibilities are covered when absent.

Supervisory Responsibilities:

Directly supervise the Systems Analyst. Responsible for performance management, mentorship, and assigning project responsibilities in alignment with department objectives.

Education and Experience:

• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience
• Minimum of 7 years of progressive IT leadership experience
• Demonstrated success leading enterprise-level technology initiatives
• Experience with system integrations, infrastructure management, and cybersecurity frameworks

Qualifications:

• Years of Experience:  Minimum of 7 years in IT leadership and enterprise system management
• Education/Certifications: Bachelor’s degree or equivalent experience.

Preferred Skills:

• Experience with cloud platforms (e.g., Azure, AWS)
• Familiarity with property management systems (e.g., Yardi)
• Advanced knowledge of project management tools and methodologies
• Strong understanding of SaaS lifecycle management and vendor negotiations

Basic Skills:

• Active Listening: Ability to fully understand and process information.
• Speaking: Effective verbal communication skills.
• Reading Comprehension: Ability to interpret written documents accurately.
• Critical Thinking: Skill in evaluating alternatives and solutions.

Social Skills:

• Service Orientation: Demonstrates a willingness to help and serve others.
• Social Perceptiveness: Recognizes and understands others’ reactions.
• Coordination: Ability to synchronize actions effectively with team members.