Quality Assurance Supervisor

Position Summary: Responsible for developing and maintaining quality management systems and laboratory operations to ensure compliance with SQF and FDA standards, customer requirements, and regulatory guidelines. Oversees lab testing, QA and ensures accurate reporting. Leads continuous improvement initiatives, maintains equipment, and fosters a safe, efficient, and high-performing environment.

Essential Duties and Responsibilities:  

• Laboratory Operations & Supervision: Manage daily lab activities for analytical and micro testing, analysis, and reporting. Oversee staffing, scheduling, and workload prioritization.

• Personnel Management: Recruit, train, mentor, and evaluate staff; manage performance and maintain appropriate staffing levels.

• Quality & Compliance: Ensure adherence to SOPs, safety policies, and standards.  Maintain documentation and audit readiness.

• Technical Leadership: Act as primary resource for troubleshooting equipment and complex customer challenges. Direct corrective actions and allocate resources.

• Equipment & Maintenance: Oversee procurement, calibration, maintenance, and repair of lab instruments; perform validations as needed.

• Special Testing: Conduct custom testing and collaborate with customers on formulation optimization.

• Cross-Functional & Client Support: Provide technical support to internal teams and customers; interpret results and resolve issues.

• Reporting & Data Management: Compile and distribute accurate technical reports and performance summaries.

• Safety Leadership: Promote EHS initiatives, enforce compliance, and maintain a safe work environment.

• Continuous Improvement: Analyze processes, develop training materials, and ensure electronic access to updated documentation.

Experience for Success:  

• Communication: Clear, persuasive oral and written communication; effective in presentations, reports, and business correspondence.

• Leadership: Provides direction and coaching; leads by example; fosters accountability and collaboration to achieve safety, quality, and operational goals.

• Problem Solving & Analytical: Identifies and resolves issues promptly; interprets data to assess performance and drive continuous improvement.

• Interpersonal Skills: Builds positive, cooperative relationships; maintains confidentiality; adapts to new ideas and approaches.

• Ethics & Professionalism: Treats others with respect; upholds organizational values; maintains composure under pressure.

• Dependability & Initiative: Takes ownership of actions; proactively seeks opportunities and solutions.

• Judgment: Makes sound decisions based on accurate analysis and risk assessment.

• Adaptability: Thrives in fast-paced, multi-tasking environments; demonstrates flexibility and resilience.

Education and/or Experience:

▪ Bachelor’s degree in a related field or equivalent experience.

▪ 7–10 years of laboratory experience in food & beverage manufacturing, including management or supervisory roles.

▪ Strong knowledge of SQF, HACCP, SPC, and process improvement concepts.

▪ Excellent problem-solving and analytical skills for process and system improvements.

▪ Proficiency in PC systems and software applications.

▪ Ability to interact effectively across all organizational levels and manage multiple priorities under tight deadlines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment: The noise level in the work environment is usually quiet.  However, the noise level in the work environment can often be loud and disruptive due to the nature of working with Production.  

• PPE; primarily including hairnets, beard nets, gloves, safety glasses, lab coat, steel toe shoes, hard hat, face shield and/or masks.

• Exposure to forklift traffic, mechanical parts, wet surfaces, low and high noise levels as well as hazardous waste, and chemical exposure.

• Ability to work in close proximity of, and with other employees of the lab.

Behaviors & Competencies:

▪ Upholds mental, spiritual and physical safety

▪ Asks for and provides feedback

▪ Holds self and others accountable

▪ Supportive and collaborative of team members

▪ Participates in self-development and encourages the development of those who report/to him or her and peers

▪ Demonstrates flexibility and desire for growth

Must be authorized to work in the United States of America, now and in the future, without company sponsorship.