Director of Everett Shops

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, sustainability, culture, and accessibility, and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The Director of Everett Main Repair is responsible for the overall management and operation of the Everett maintenance facility and collaborates with Rail Maintenance, Bus Maintenance, Vehicle Engineering, and other departments to support maintenance, repair, overhaul, and component-rebuild activities for the Authority’s rail and bus fleets. The Director oversees Everett Main Repair programs, shop operations, workforce performance, and the safe, efficient, and timely delivery of maintenance and overhaul support. The Director also supports the development, implementation, and continuous improvement of reliability-centered maintenance practices and programs.

Duties & Responsibilities

• Under the general direction of the Chief Mechanical Officer and Deputy Chief Mechanical Officer, collaborate with Rail Maintenance, Bus Maintenance, Vehicle Engineering, and other applicable departments in the development, implementation, and administration of reliability-centered maintenance programs for the Authority’s rail and bus fleets, including new vehicle programs and existing fleet initiatives.
• Contribute to the development and implementation of maintenance strategies that support the Authority’s state-of-good-repair objectives for rail and bus vehicles, including the planning and oversight of component overhaul, repair, rebuild, and manufacturing activities performed at Everett Main Repair.
• Develop and implement corrective actions to improve component and fleet reliability, including production planning, work prioritization, scheduling, staffing allocation, coordination of project activities, cost review, and the development of consistent work standards.
• Ensure work performed at Everett Main Repair is completed safely, efficiently, timely, and in accordance with applicable Authority standards, procedures, and requirements.
• Provide leadership and direction to the Everett Deputy Director, Maintenance Superintendents, and other assigned management and technical staff.
• Support the development of maintenance plans, procedures, material requirements, and related maintenance needs for rail and bus vehicle fleets.
• Provide leadership and oversight for capital-funded vehicle and component overhaul, rebuild, and modernization programs assigned to Everett Main Repair, including planning, scheduling, resource coordination, production oversight, and coordination with Engineering, Capital Programs, Procurement, vendors, and Vehicle Maintenance stakeholders.
• Oversee Everett Main Repair operations and establish maintenance and production objectives based on shop performance, workload, workforce availability, equipment, facilities, and fleet needs.
• Develop, implement, and support preventive and reliability-centered maintenance practices intended to improve component and fleet performance and reduce failures.
• Maintain knowledge of and fulfill responsibilities associated with the MBTA Safety Plan, and ensure employees have appropriate resources, information, and direction to meet applicable safety requirements.
• Establish and monitor standard repair times and production expectations for recurring work performed at Everett Main Repair, consistent with applicable work standards, collective bargaining agreements, and Authority policies.
• Support continuous-improvement initiatives, including Lean and other process-improvement practices, to improve safety, quality, productivity, and efficiency.
• Participate in weekend and holiday on-call rotations as required.
• Assist in the preparation, administration, monitoring, and review of the Everett Main Repair operating and capital budgets, as applicable.
• Participate in recruitment, selection, onboarding, development, and performance-management activities for assigned staff in accordance with Authority policies and procedures.
• Ensure compliance with applicable Authority policies, procedures, safety standards, required training, and established employee-relations processes.
• Ensure equipment, facilities, materials, work-in-process, and other physical assets under Everett Main Repair control are properly safeguarded, maintained, and stored.
• Travel to work locations and respond to operational needs, emergencies, and special events as required.
• Respond directly or through assigned staff to emergencies and operational issues on a 24-hour, seven-day-per-week basis, as required.
• Communicate with employees, customers, vendors, contractors, and other stakeholders in a professional and respectful manner.
• Support effective labor-management relationships and ensure fair and consistent application of applicable policies, procedures, collective bargaining agreements, and workplace standards.
• Participate in all phases of the recruitment and selection of employees for the department.
• Ensure the department’s compliance with Authority policies and procedures, including compliance with all applicable safety standards, discipline processes, and mandated trainings.
• Ensure all inventory, equipment, facilities and materials under their control are protected and maintained and stored in a safe operating condition.
• Perform related duties and special projects as assigned.
  
  

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Supervision

• Will direct and supervise approximately 200 maintenance employees including Superintendents, Supervisors, Forepersons Engineers and other front-line staff.
  
  

Minimum Requirements & Qualifications

• A bachelor’s degree from an accredited institution.
• Seven (7) years of progressively responsible experience in transportation equipment repair, maintenance, overhaul, manufacturing, or a closely related field.
• Five (5) years of supervisory or management experience overseeing employees, programs, or operations.
• Demonstrated organizational, analytical, decision-making, and problem-solving skills.
• Demonstrated ability to lead, supervise, develop, and work effectively with a diverse workforce.
• Demonstrated ability to communicate effectively and professionally with employees, customers, vendors, contractors, and other internal and external stakeholders.
• Ability to appropriately handle sensitive and confidential information.
• Proficiency with Microsoft Word and Excel, with the ability to learn and effectively use applicable MBTA business and maintenance systems, including PeopleSoft.
• Valid driver’s license in accordance with MBTA policy.
• Ability to work various shifts and locations as assigned or required by operational needs.
• Ability to respond directly or through assigned staff to emergencies and operational issues on a twenty-four (24) hour, seven (7) day per week basis, as required
  
  

Substitutions

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution with an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification or statewide/professional certification in a related field substitutes for one year of experience.
  
  

Preferred Experience & Skills

• A bachelor’s degree in Mechanical Engineering, Engineering Technology, or a closely related technical field from an accredited institution.
• Eight (8) years of progressively responsible experience in transportation equipment repair, maintenance, overhaul, manufacturing, or a closely related field.
• Experience in the repair, maintenance, overhaul, manufacturing, and/or engineering of rail and/or bus vehicles and related components.
• Experience serving in a Superintendent, Deputy Director, Director, or equivalent management-level position within a transportation, maintenance, manufacturing, or heavy industrial environment.
• Experience supervising and managing a multi-union workforce.
• Experience managing complex maintenance, overhaul, reliability, or capital improvement programs.
• Experience working collaboratively with Engineering, Operations, Capital Programs, Procurement, Safety, and other internal and external stakeholders.
• Knowledge of reliability-centered maintenance, preventive maintenance, continuous improvement, Lean principles, and/or similar maintenance-management practices.
  
  

Job Conditions

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program.
  
  

Disclaimers And Definitions

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com .
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions .
• Intern / Co-Op Benefits: Employees taking part in an internship or co-op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co-op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co-ops.