Help Desk Specialist

MBS is hiring a Computer Systems/Help Desk Admin in Mason, OH. This position is full-time, temp to hire opportunity.

PRINCIPAL DUTIES & RESPONSIBILITIES

• · This position is responsible for the installation, configuration, testing, network connectivity, daily operational support, maintenance, and troubleshooting of desktops, laptops, and associated peripherals as well as other electronic based systems used to support business operations.
• · Additionally, this position entails numerous administrative functions such as performing purchases of equipment and services from vendors and management of all mobile devices internally and externally including contracts with vendors.
• · Troubleshoot PC hardware and repair/replace PC-based components
• · Answer Help Desk calls/emails. Enter and maintain Helpdesk tickets in ticketing system.
• · Assist in the ongoing maintenance of various business supporting equipment: video conference equipment, theater video and audio equipment, scanners, projectors, etc.
• · Document s/w profiles for various common user roles: salesman, FSE, AE, etc.
• · Create and maintain PC ghost images of basic installation configurations
• · Configure new desktops/laptops for end users including all hardware, driver and application installs, and remote connectivity
• · Add, upgrade, and/or reinstall OS and software on desktops and laptops as needed
• · Trouble-shoot and assist users with various Microsoft products including but not limited to Office, Exchange, and Visio
• · Assist Network Engineer with basic administration tasks: rebooting servers, changing disk quotas, changing network passwords, etc.
• · Train end-users on use of remote connectivity
• · Work with, support the theater, and video conference equipment
• · Develop documentation for application installations and FAQ/knowledge database information to be used by other technicians and/or end-users
• · Reasonably maintain status and activity of current projects and/or helpdesk problems assigned to him/her
• · Ability to perform purchasing requisitioning functions with SAP environment.
• · Set up equipment at user desks
• · Help with virtual desktop in shipping
• · Desktop Imaging a plus.

REQUIREMENTS

• · 2-year degree preferred
• · Certified as a Microsoft Certified Professional (MCP) and Desktop Technician (MCDST) or have at least 3 years’ experience installing/configuring/trouble-shooting Windows-based desktops/laptops in a helpdesk environment. Completed network training.
• · Ability to work in fast-paced environment.
• · Ability to move or lift up to 50 lbs.
• · Ability to reach, grasp, hold, push, pull, bend, twist, squat, climb, kneel.
• · Ability to utilize hand/eye coordination.
• · Capability to stand for prolonged periods of time
• · Communication skills.