Communications Specialist

Now Hiring: UX Writer / Content Strategist

Cincinnati, OH (Local Candidates Only)

No sponsorship or relocation available

We’re looking for a skilled content professional who blends UX writing and content strategy with a strong marketing mindset. If you’re passionate about crafting purposeful, user-centered content that elevates digital experiences — we want to hear from you.

In this role, you’ll write clear, engaging interface copy and shape scalable content systems that support consistency across our web and mobile platforms (iOS/Android). Your work will directly influence how users interact with — and feel about — our brand.

What You’ll Do

Content Crafting

• Write user-friendly microcopy for buttons, menus, error messages, tooltips, and more
• Maintain and evolve voice and tone guidelines to reflect both usability and brand personality
• Collaborate with product, design, dev, and marketing teams to align UX content with business goals
• Help reimagine the native mobile app experience, ensuring modern, intuitive interactions

Content Systems & Governance

• Maintain a centralized content library for reusable UX content and standards
• Build scalable documentation around content workflows, usage, and governance
• Partner with Legal, Compliance, and Accessibility teams to ensure all content meets regulatory and WCAG standards
• Contribute to evolving design system principles — focusing on consistency in tone, language, and UX patterns

What You Bring

• UX Writing Excellence: Ability to create clear, concise, user-friendly interface content
• Content Strategy: Experience mapping content to user journeys and aligning with brand objectives
• Information Architecture: Organize content in logical, user-first ways
• Research & Data: Use research, testing, and analytics to guide content decisions
• Design Collaboration: Comfortable working in Figma and within design systems
• Brand Stewardship: Proven skill in managing brand voice across platforms
• Documentation Mindset: Experience building guidelines for content governance
• Accessibility & Inclusion: Knowledge of WCAG and inclusive content best practices
• Marketing Acumen: Strong understanding of how UX content supports broader marketing and business goals
• Team Collaboration: Strong communication and stakeholder alignment skills

Preferred Experience

• 4 years in UX writing, content strategy, or content design
• Background in marketing, digital design, or communications
• Experience in enterprise or high-scale environments (e.g., e-commerce, mobile apps)
• Familiarity with agile product teams and collaborative design systems

Please Note:

• This is a Cincinnati-based role — only local candidates will be considered
• We are not offering sponsorship or relocation assistance at this time