Malibu TN Customer Service Shipping Clerk

Summary: 

The team lead shall have all the same duties as a Shipping Clerk, which is responsible for receiving inventory and managing / shipping part orders. A Shipping Clerk is also responsible for receiving warranty returned parts (and claim) and ensuring they are inspected and routed to appropriate personnel (for testing, if required) and Customer Service (for claim processing). The primary role include all activities of a shipping clerk and to act as a next level team support role as a team lead. This includes supporting the day-to-day activities, providing training and leadership, and fill in for department staff or supervisor as needed.

Essential Duties and Responsibilities:

• Prints and organizes picking tickets for picker(s).
• Verifies and keeps records outgoing shipments and prepares items for shipment.
• Verifies the appropriate warehouse location.
• Monitors and reviews Back Orders for availability and timely shipment of orders.
• Maintains inventory of shipping materials and supplies.
• Ensures the shipping center has the proper tools to ship hazardous materials safely.
• Organizes and meets daily shipping demand requirements.
• Maintains and archives shipping records daily.
• Reports and enters inventory variances or adjustments.
• Oversees general housekeeping & cleanliness of shipping center to meet 5S standards.
• Notifies assembly departments of sales orders that require manufacturing.
• Enters and records site intercompany material and inventory transfers.
• Process SOP returns.
• Issues and mails UPS call tags.
• Responsible to record all outbound BOL documents and ensure correct NMFC number are used.
• Examines outgoing shipments to ensure shipments meet specifications.
• Determines method of shipment, utilizing knowledge of shipping procedures, routes, and rates.

• Inventory stock counts.

• Compares identifying information as well as counts, weights, or measures items of outgoing shipments to verify information against bills of lading, invoices, orders, and/or other records.
• To fill in for staff that may be out of the office and assist with their training as needed.
• Conduct team meetings as needed and manage cycle count reports.
• Prepare team and warehouse for physical inventories.
• Generate reports as required and assist with backorder management.
• Other duties as assigned.

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Qualifications:

• Has the ability to read and write legibly.

• Has the ability to use mathematical techniques to calculate data or solve practical problems.
• Has the ability to read a tape measure, use a computer and computer programs, and can use weight measurement tools/devices.
• Able to communicate both orally & written well and follow instructions.
• Maintain a current fork lift certification.
• Is team orientated and interacts well with others.
• Adequate typing skills required to perform all functions (minimum 25 wpm).

Education and/or Experience: High school diploma or general education degree (GED); or 2 years related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business documents, technical procedures, and governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups, management, employees, vendors, dealers, consumers, and the general public as required.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications:

• Forklift certification; 49 CFR 172.101 certified
• Lead year-end physical inventory; may require working over a weekend.

Work Environment:

9 hour work day with “as required” overtime. Working indoors or outdoors and being exposed to extreme cold or extreme heat.  Also works near moving mechanical parts and move equipment.  The use of ladders to access high places occurs frequently.  Working area might be exposed to outdoor weather conditions on occasion.

Competencies: Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight; diligently attends to details and pursues quality in accomplishing tasks; Adheres to all workplace and trade safety laws, regulations, standards, and practices; Makes necessary decisions even when information is limited or unclear.

Teamwork:  Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Motivation: Manages own time, priorities, and resources to achieve goals and quality:  Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.

Quality:  Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

Attendance/Punctuality:  Is consistently at work, on time and complies with Malibu Boats attendance policy.

Dependability:  Takes responsibility for own actions.

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