Aftermarket Parts Specialist

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ProMach's MBF North America, a supplier of bottling and packaging equipment, is seeking an Aftermarket Parts Specialist. This position is responsible for handling all details involving MBF North America customers for aftermarket parts requirements. This position reports to the Director of Operations and will be located on the northern California Petaluma facility.

Essential Duties/Responsibilities (but not limited to)

• High level customer service skills, including communication and correspondence skills.
• Handle customer calls regarding Parts needs.
• Serve as focal point for customer inquiries regarding replacement parts for their equipment.
• Research information necessary to provide customers with correct part and price information.
• Evaluate machinery parts applications and research machinery drawings and bills of materials as necessary.
• Provide customers with post-sales follow up if there are delays or any other concerns.
• Build relationships and build customer confidence through positive customer contact.
• Active in warehouse duties such as shipping, receiving, order fulfillment, inventory audits and cycle counts, organization and housekeeping as needed.
• Parts support to Field Service Technicians.
• Use and maintenance of FishBowl inventory application software.
• High compliance use of Salesforce CRM
• Working with Accounting on processing invoices, PO’s, etc.
• Develop reports on inventory stock, lead time and concerns for department managers.
• Performs other duties as assigned.

Minimum Job Requirements

• Must have demonstrated ability to read, understand and follow instructions.
• Knowledge of Parts and related questions regarding machines sold by MBF North America. Able to navigate and understand machine manuals.
• Demonstrate knowledge of arithmetic including decimals, fractions, percentages, and statistical formulas.
• Must have good or correctable eyesight and no color blindness with clear ability to distinguish color variations.

• General mechanical and electrical knowledge base.
• Prior experience with winery or beverage machinery will be a plus.
• Prior experience in spare parts sales roles preferred.
• Ability to navigate machine manuals and technical documents.
• Bilingual English/Spanish preferred

Base Hourly Range: $35 - $38

If this sounds like you, we want to connect!

Skills and Qualifications

Education - Two-year technical degree with equivalent experience.

Experience - At least two (2) years of industrial machinery parts sales experience in a manufacturing environment preferred.

Skills - Strong analytical and problem-solving skills; interactive communication skills; strong written and verbal skills, proficient in spelling, grammar and composition; excellent organizational skills and attention to detail; strong Windows based knowledge, Microsoft products (Outlook, Word, Excel, PowerPoint) and strong computer skills; ability to function well in a high-paced and at times stressful environment.

Computer Skills - Microsoft Office Suite (Word, Excel, Power Point), CRM software

Pro Mach, Inc. was named to the Inc. 5,000 list of fastest-growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

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More career opportunities to consider!

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify the employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.