Hotel General Manager

Job Overview

We are seeking an energetic and dynamic Hotel General Manager to lead our hospitality team and oversee all aspects of hotel operations. In this pivotal role, you will drive excellence in guest services, ensure operational efficiency, and foster a positive environment for staff and guests alike. Your leadership will be instrumental in maintaining high standards of hospitality, managing financial performance, and creating memorable experiences for our guests. This position offers an exciting opportunity for a motivated professional with a passion for hospitality management to make a significant impact in a vibrant hotel setting.

Duties

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery.
• Supervise and manage hospitality teams, providing clear direction, coaching, and development to foster a motivated and high-performing staff.
• Implement and uphold hotel guest service standards to ensure exceptional guest experiences that promote loyalty and positive reviews.
• Manage hospitality operations budgets, including revenue management strategies, cost control measures, and financial planning to maximize profitability.
• Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes, track occupancy rates, and analyze performance metrics.
• Monitor hotel guest relations by addressing guest inquiries promptly via multi-line phone systems with professional phone etiquette; handle night audit procedures efficiently.
• Develop strategies for revenue growth through effective marketing initiatives, pricing strategies, and partnership opportunities within the resort or hotel environment.
• Ensure compliance with all safety regulations, property management standards, and local laws while maintaining a secure environment through CCTV surveillance and security protocols.
• Foster a welcoming atmosphere by promoting multilingual or bilingual communication skills to serve diverse guest populations effectively.

Qualifications

• Proven experience in hotel management or hospitality leadership roles with supervising experience in fast-paced environments.
• Strong knowledge of hotel management systems (PMS), property management software (PMS), and hospitality reservation systems.
• Demonstrated ability in overseeing daily operations, managing budgets, and executing revenue management strategies.
• Exceptional leadership skills with experience managing hospitality teams across various departments such as front desk, housekeeping, food service, and maintenance.
• Excellent managerial communication skills coupled with a customer service-oriented mindset to ensure guest satisfaction at all times.
• Multilingual or bilingual abilities are highly desirable to enhance guest interactions across diverse populations.
• Familiarity with human resources practices including hiring procedures, staff training programs, and conflict resolution techniques.
• Experience working within resort environments or similar large-scale hospitality settings is preferred.
• Knowledge of multi-line phone systems, night audit procedures, front desk operations, and hotel guest service standards is essential.
• Financial management experience including budgeting, cost control measures, and financial operations is required to support sustainable growth.

Join us as our Hotel General Manager — lead with energy, inspire your team’s potential, elevate the guest experience, and shape the future of our vibrant hospitality environment!

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Management: 2 years (Preferred)
• Hotel management: 3 years (Preferred)

License/Certification:

• CHA designation (Required)

Work Location: In person

Salary : $45,000 - $55,000