Director of the Academic Achievement Center

osition Title:  Director of the Academic Achievement Center 
Department:     Academic Affairs 
Reports to:       Assistant Provost 
Location:Wellesley Hills 
Date:                August 2025 
MassBay fosters educational excellence and academic success to prepare students for local and global citizenship, meet critical community workforce demands, and contribute to the region’s economic development.    

Massachusetts Bay Community College is a welcoming community and values collaboration from everyone. We strongly encourage individuals from all backgrounds to apply and join us. 

Located in Greater Boston, MassBay is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. This position is based on the Wellesley Hills campus. 

Position Summary 
The ideal candidate will join a vibrant and inclusive educational community and have a desire and ability to work with a diverse population.   
The Director of the Academic Achievement Center (AAC) is a key leadership position within a dynamic and student-centered community and is responsible for the overall management and leadership of the Academic Achievement Center. The ideal candidate is a seasoned professional who is a thoughtful, strategic, and highly motivated leader, with strong strategic, technology, communication, and supervisory skills. The Director must be able to successfully coordinate multiple competing priorities and collaborate productively with key stakeholders at the College. Responsibilities include overall supervision of the AAC and its operations, and direct supervision of various NUP, MCCC, and AFSCME staff within the department. The Director ensures comprehensive professional development and training for team members, establishes clear and equitable practices within the department, and creates a welcoming and supportive environment for faculty, staff and students. 

Key Responsibilities and Duties: 
Supervise team members, schedule staff, and coordinate the daily operations of the AAC to ensure that student needs are being met on all three campuses; 
Collaborate closely with the Assistant Provost and College leadership to manage and implement a strategic plan that supports student academic success, including evaluating services related to tutoring, classroom visits, workshops, programming, and testing within the AAC; 
Recruit, hire, and manage AAC staff, including tutors and learning specialists, in various academic disciplines in alignment with identified academic needs;  
Lead weekly staff meetings and manage an internal communication process to ensure that staff are knowledgeable and confident in expectations, updates, and processes; 
Meet individually with direct reports regularly as needed to provide communication and support in all areas of the AAC; 
With the Assistant Director, provide oversight for tutoring and other student success programs at the College.  
With the Assistant Director, provide oversight for the administration and coordination of testing services, including Accuplacer, make-up testing, challenge exams and other exams as may be integrated (including TEAS, CLEP, etc.).  
Develop and implement training curricula, providing tools/resources for learning specialists, AAC staff, and student tutors; 
Manage and forecast the departmental budget; 
Report outcomes regularly to appropriate college personnel; 
With Learning Services, Accessibility Resources, and the Center for Teaching and Learning, provide leadership in the Learning Commons;  
Coordinate effectively with Admissions, Advising, Student Development, Enrollment, and Academic Affairs to ensure a unified and comprehensive student learning experience from enrollment through completion;  
Ensure compliance within the department with College policies and practices;  
Handle various student situations with sensitivity and professionalism and use judgment to ascertain the need to escalate issues; 
Serve as a member of the Student Services and Enrollment Taskforce, President’s Council, and other committees; 
Utilize PeopleSoft, the college’s student information system, EAB navigate, Slate, TracCloud BlackBoard Ultra, Tableau, and other technology on a daily basis, and work with Office of Institutional Technology, Office of Institutional Effectiveness, the Assistant Dean of Advising Resources and Technology and others to improve and implement all college technologies;  
Attend relevant conferences, research trends in student support, tutoring, and testing; 
Represent the department at various College and external events and deliver presentations regarding departmental services. 

Commitment to Equity:  
Support MassBay’s commitment to the Equity Agenda; collaborating with faculty, staff, and students on the College’s strategic initiatives dedicated to closing the equity gap related to student outcomes;    
Support MassBay’s commitment to being anti-racist; embracing a community free of bias and inequality;   
Contribute to discussion and review of applicable College policies with a critical lens toward diversity, equity, and inclusion; 
Other duties as assigned. 


This list is not to be considered all-inclusive. A supervisor may assign other duties as required to meet the needs and foster the mission of the College. 

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates diversity. 

Required Qualifications: 

Master’s degree with a minimum of 6-8 years of management experience in higher education or other relevant field;  
Must demonstrate progressive and broad experience in an academic student success setting;  
Possess excellent leadership and problem-solving skills; the ability to develop, motivate, and manage staff; a strong understanding of, and proficiency with, technology; demonstrated success collaborating within all levels of the institution;  
Knowledge of current trends and best practices in academic support and student success;  
Experience working in a public university, college, or community college; 
A strong commitment to student service. 
Preferred Qualifications: 
Sensitivity and commitment to the goals of Affirmative Action and workforce diversity;  
Experience working in a diverse environment;  
Demonstrated commitment to working with underserved students; 
Demonstrated professional growth with progressive scope of role and responsibility; 
Experience working in a unionized environment and supervising unit personnel.