Administrative Assistant - HVAC (Commercial Service)

Since 1921, MB HAYNES Corporation, in Asheville, NC, has provided solid, stable careers for many good people. As market leaders, we have enjoyed tremendous growth through the years, and we are poised for even greater growth in the future. We believe in our tag line, Quality, Commitment & Character all day, every day. If you are looking for a professional environment to both further your career and be a part of something great, become a member of our 100% Employee Owned MB HAYNES family.

Position Summary:

The Administrative Assistant will primarily function as support for the Heating and Cooling functions and initiatives. This position will be responsible for all aspects of administrative duties in addition to supporting any interdepartmental functions related to the HVAC department.

Responsibilities:

• Assist with scheduling commercial service calls.
• Preventative maintenance scheduling and account maintenance.
• Assist customers with questions, concerns, and complaints.
• Process credit card payments.
• Contact customers with past-due balances and discrepancies.
• Miscellaneous tasks for service manager and filed employees, as needed.
• Scan and maintain files.
• Submit quotes and create work orders.
• Enter material requisitions and purchase order invoices.
• Assist with warranty registration.

Requirements:

• Ability to demonstrate key traits indicative of the HAYNES Way including integrity and professionalism.
• Previous dispatch experience is a plus.
• Willingness to interact with a variety of internal and external customers with a positive and service-oriented approach.
• Excellent professional written and verbal communication skills.
• Proven approach to critical thinking and problem-solving skills.
• Willingness and ability to gain a working knowledge of HVAC functions.
• Excellent computer skills including Microsoft Office Suite and the ability to learn various internal software program applications.
• Ability to handle multiple comprehensive tasks at one time.

Physical Requirements and Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may be primarily performed in an office environment.
• This position requires physical activity including frequent sitting, standing, walking, kneeling, bending, crouching, reaching and climbing stairs.
• Requires the ability to occasionally lift and/or carry materials and/or supplies and other materials weighing up to 50lbs.

Benefits:

• ESOP (Employee Stock Ownership Plan)
• 401(k) Savings Plan
• Health Insurance
• Dental Insurance
• Benefit Conversion at Termination (COBRA)
• Short Term Disability
• Long Term Disability (voluntary)
• Life Insurance
• Additional (voluntary) life insurance (for employee and family members)
• AFLAC (voluntary) supplemental insurance
• Legal Shield (voluntary) prepaid legal services
• Employee Assistance Program (EAP)
• Tool and Equipment Assistance
• Uniform and Uniform Maintenance
• Vacation Benefits
• Holidays
• Apprenticeship Programs

MB Haynes Is An Equal Opportunity/Affirmative Action Employer