What are the responsibilities and job description for the Service Writer position at Mazzella Service?
Service Writer
The Service Writer is primarily responsible for managing the crane repair quote, follow up and order cycle. The Service Writer will be responsible for the entire process including; quote creation, quotation delivery, processing of quotations and sales documentation, order, procurement and receiving parts to execute the repair job.
- Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
- Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
- Responsible for processing spare parts orders received at the service branch
- Send out finished processed repair quotes to customers
- Responsible for tracking and receiving parts for inspection repair jobs
- Notifies service department for scheduling when repair parts have arrived and verified
- Follow up on active repair quotes on a regular basis and documents the progress
- Archive repair quotes per Service Manager direction
- Provide the required support to the service technicians in the field regarding parts and component identification
- Assist with service job quoting when required
- Assist Service Supervisor with planning and scheduling work when required
- Communicate with sub-contractors, vendors and customers
- Review technical documentation for completing quotes
- Assist branch management with customer issue resolution when required
- Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
- Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
- Participate in the weekly planning and goals meetings.
- Other duties as assigned
Education
- A high school diploma or GED is required; trade school, military or crane service training program preferred.
Experience & Skills
- 2 years in a sales or service role or equivalent military experience, or the equivalent combination of education and experience is required
- Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, need to be increasingly computer literate and technologically savvy.
- Must be detail oriented, self-motivated and disciplined with the ability to multi-task
- Strong analytical, conceptual and planning skills are required
- Written and verbal communication skills
- Excellent math skills and overall PC literacy (Microsoft Office) are required
- Valid driver’s license in good standing that meets company requirements
- Bi-lingual capabilities (English/Spanish) is a plus
- Must successfully complete a criminal background check, drug screen and
Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.
Salary : $50,000 - $65,000