What are the responsibilities and job description for the Service Writer position at MAZZELLA LIFTING TECHNOLOGIES INC?
Mazzella Companies — Service Estimator
Position Overview
We are seeking a detail-oriented Service Estimator to handle our crane inspection repair quoting and customer engagement efforts. In this role, you will analyze technical inspection reports, consult with customers on the findings, collaborate with our service team to determine comprehensive repair scopes, build accurate and profitable estimates, and present proposals directly to customers. This position is ideal for an individual with strong technical aptitude and consultative sales skills who excels at managing a quote pipeline and securing customer approvals.
Key Responsibilities
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Analyze technical crane inspection reports, field technician notes, and safety documentation to evaluate repair requirements and identify necessary labor, parts, and equipment.
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Consult directly with customers to review inspection findings, explain technical recommendations, answer operational questions, and partner with the service team to establish well-defined repair scopes.
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Develop accurate, competitive, and profitable repair estimates that align with company pricing guidelines and customer operational requirements.
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Deliver and present proposals directly to customer decisionmakers, clearly outlining the scope of work and guiding clients through their options.
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Execute proactive, structured follow-up on outstanding estimates to address customer feedback, resolve concerns, and secure formal approvals.
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Manage and maintain the active quote pipeline within NetSuite, ensuring all customer communication, opportunity updates, and deal statuses are recorded accurately.
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Partner closely with Service Specialist and branch leadership on complex or stalled opportunities requiring additional strategy.
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Serve as an internal resource for field technicians and branch personnel regarding component identification and repair estimation.
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Participate in weekly branch production meetings to review quote turnaround, win rates, and pipeline health.