What are the responsibilities and job description for the Service Writer position at Mazzella Companies?
Service Writer
Location
39360 Airline Plaza, Gonzales, LA, 70737, United States
Job Category
Service
Employee Type
Non-Exempt FT
Required Degree
High school
Manage Others
No
Description
Join Our Team as a Service Writer! Take charge of managing crane repair quotes and ensure a smooth process from start to finish. As a Service Writer, you'll craft detailed quotes, deliver and follow up on them, handle all sales documentation, and oversee the entire order cycle, including procurement and receiving parts. If you're organized, detail-oriented, and ready to play a key role in our repair operations, we’d love to hear from you!
Requirements
Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
Responsible for processing spare parts orders received at the service branch
Send out finished processed repair quotes to customers
Responsible for tracking and receiving parts for inspection repair jobs
Notifies service department for scheduling when repair parts have arrived and verified
Follow up on active repair quotes on a regular basis and documents the progress
Archive repair quotes per Service Manager direction
Provide the required support to the service technicians in the field regarding parts and component identification
Assist with service job quoting when required
Assist Service Supervisor with planning and scheduling work when required
Communicate with sub-contractors, vendors and customers
Review technical documentation for completing quotes
Assist branch management with customer issue resolution when required
Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
Participate in the weekly planning and goals meetings.
Other duties as assigned