What are the responsibilities and job description for the Service Writer position at Mazzella Companies?
Description
Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will be primarily responsible for managing the crane repair quote, follow-up, and order cycle. This role involves overseeing the entire process, including quote creation, quotation delivery, processing of quotations and sales documentation, and order placement necessary to execute repair jobs.
Requirements
Mazzella is seeking a highly organized and detail-oriented Service Writer to join our Service team. The Service Writer will be primarily responsible for managing the crane repair quote, follow-up, and order cycle. This role involves overseeing the entire process, including quote creation, quotation delivery, processing of quotations and sales documentation, and order placement necessary to execute repair jobs.
Requirements
- Create crane repair quotes by using the inspection reports, safety documentation and technician service orders
- Interact with technicians, Service Supervisor, Service Manager, vendors and customers to construct the proper repair quotes
- Send out finished processed repair quotes to customers
- Responsible for tracking and receiving parts for inspection repair jobs
- Notifies service department for scheduling when repair parts have arrived and verified
- Follow up on active repair quotes on a regular basis and documents the progress
- Archive repair quotes per Service Manager direction
- Provide the required support to the service technicians in the field regarding parts and component identification
- Assist with service job quoting when required
- Assist Service Supervisor with planning and scheduling work when required
- Communicate with sub-contractors, vendors and customers
- Review technical documentation for completing quotes
- Assist branch management with customer issue resolution when required
- Resolve all customer issues to their satisfaction and in the best interest of both the customer and Mazzella Companies.
- Oversee routine changes to the Active Quote Log, as needed; ensures the Active Quotes Log reflects current status of any active repair work and spare parts sales and is updated appropriately.
- Participate in the weekly planning and goals meetings.
- Other duties as assigned