What are the responsibilities and job description for the Service Technician - New Tech Machinery position at Mazzella Companies and Careers?
Position Summary
The Service Technician is a key representative of the NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician p erform various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs, prepare s customer proposals and other duties .
Job Duties
- All NTM stakeholder, employees, and customers, are safe
- Represents NTM when servicing customer machines on the telephone, and w hen needed traveling to the customer location
- Evaluates customer service request and prepare proposals at NTM and customer location
- Makes real time decisions and/or makes recommendations on how to best serve the customer to the service manager
- Perform in-plant and on-site, training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer
- Proactively sells NTM services, e.g., training , adjustments, repairs, spare parts, maintenance agreements
- Uses NTM Business System, CRM, and Cases to prepare proposals, manage customer relations ships, and to manage customer service issues
- Other duties as assigned
Education
A high school diploma or GED preferred, technical school or military experience a plus
Experience & Skills
- At least 5 years’ experience in building and/or servicing portable rollforming systems or manufacturing/processing machinery is strongly preferred
- Ability to troubleshoot and repair machine control systems
- Proven ability to work directly with customer to solve their problems and to be paid for the work
- Must be a team player able to effectively work at all levels of an organization
- Must be highly reliable , trustworthy, honest, and commitment oriented
- Experience with CRM and case management systems preferred
- Requires solid written and verbal communication skills
- Overall PC literacy (Microsoft Office) is required
- Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple task s
- Must successfully complete a criminal background check, physical, drug screen and E-verify
Travel
Travel for this position is frequent ; approx. 20%
The Mazzella Way
Mazzella is a family owned company that puts people first. With over 1200 employees and 40 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members join Mazzella:
- Team-oriented environment
- A real Work life/ Home life balance
- Growth and Development Opportunities including a Lifelong Learning Career Path
- Humble, Hungry, Smart Culture
- Market Competitive Salaries
- Free Virtual Doctor visits with $0 copay (Teledoc)
- Tuition Reimbursement
Mazzella Core Values:
Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk
Lifelong Learner – routinely acquire new skills and capabilities that bring value
Humble – lack excessive ego or concerns about status; emphasize the Team over self
Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed
Smart – common sense about people, good judgement, and intuition around their impact on group dynamic
EOE/Drug Free Workplace
Salary : $27