Commercial Operations Professional

Overview

The Commercial Operations Professional is responsible for the coordination and management of municipal waste in a cost-effective and client-centric manner. This role is responsible for the proper recording of all regulatory and accounting documentation, as well as leading Front-End Drivers. The Commercial Operations Professional reports to the Director Collection Operations. This individual works in cohesion with the Customer Service Department, Sales Department (Commercial & Industrial) and Maintenance & Equipment Department.

Essential Functions

• Adhere to the Companys safety program and communicate to Front End Drivers and management any items that need to be resolved
• Lead and direct the daily dispatching process
• Monitor daily route movements and manage changes when required
• Close out all daily work orders and prepare work orders for the Billing team
• Communicate any variances to the Customer Service Department and Sales Department (Commercial & Industrial) for resolution
• Point of contact for Front End Driver issues at customer sites
• Lead professional for problem solving and customer relations
• Coordinate and manage the pickup and delivery of physical containers, which includes dispatching all roll-off trucks to meet clients expectations and the schedules of municipalities
• Ensure distribution of work for Front-End Drivers is compliant and safe.
• Obtain permits when required for equipment delivery
• Experience in reporting damage to proper department and maintenance professionals
• Ensuring Repairs are completed in a compliant and timely manner
• Assure Front End Drivers are completing accurate paperwork daily.
• Document all O&D forms or other regulatory paperwork, including box numbers on work orders and jobsite checklist
• Manage routing and Documentation of Departmental Requirements
• Manage Front-End Drivers ensuring timely schedule adherence, managing work schedules, days off, and coordinating and reporting all driver-related issues to the General Manager of Collection Operations
• Work closely and professionally with Customer Service
• Communicate discrepancies and issues, along with possible solutions in reference to driver issues.

Qualifications

• 
  Bachelors degree in operations management or business management
• Proven work experience in commercial operations
• Experience in implementing operational processes
• Good working knowledge of operational procedures and policies
• Strong project management, administrative management, organizational skills
• Microsoft Office
• Excellent leadership and decision-making skills
• Great communication and interpersonal skills
• Legally Eligible to work in the United States

Why Work for Us?

• Family-friendly Company culture
• Annual salary increases available
• Medical, dental, vision benefits, ability to enroll in 401(k) with up to 4% match
• Paid time off and sick time
• Provide employees with professional development opportunities that include training and specialized programs designed to enhance ones career with Mazza Recycling.

Mazza Recycling Services and Affiliates celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. If you require reasonable accommodation to complete a job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact [include name and/or department, telephone, and e-mail address, etc.].

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Experience and License Requirements

• Bachelor's in Business Admin (optional)
• Operations
• Supervisor/Management