What are the responsibilities and job description for the Quick Lube Service Advisor position at MAZDA OF SOUTH CHARLOTTE?
Overview
Join our dynamic automotive team as a Quick Lube Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this energetic role, you will serve as the vital link between customers and our service technicians, guiding vehicle maintenance services with confidence and professionalism. Your expertise in automotive diagnostics, oil changes, and vehicle maintenance will ensure every customer leaves satisfied and confident in their vehicle’s performance. This position offers an exciting opportunity to develop your sales skills while providing top-tier service in a fast-paced environment.
Duties
- Greet customers promptly and professionally, assessing their vehicle needs with enthusiasm and clarity
- Explain recommended services such as oil changes, tire service, brake repair, suspension, alignment, shocks & struts, and transmission maintenance
- Upsell additional automotive services by highlighting benefits tailored to each vehicle and customer needs
- Write detailed service estimates and work orders accurately using auto estimating and service writing tools
- Coordinate with mechanics and technicians to ensure timely completion of services while maintaining high quality standards
- Handle cash transactions efficiently and accurately at the point of sale
- Maintain a thorough understanding of dealership automotive repair procedures including diesel engine repair, air brake systems, auto body repair, and automotive diagnostics
Requirements
- Prior dealership experience or auto service management background preferred
- Strong mechanical knowledge with hands-on experience as a service technician or mechanic
- Familiarity with automotive diagnostics, auto estimating, and service writing processes
- Proven ability to upsell services confidently while maintaining excellent customer service skills
- Knowledge of various automotive systems including transmissions, tires, suspensions, brakes, shocks & struts, and diesel engines
- Excellent communication skills with a proactive approach to customer interactions
- Ability to handle cash transactions accurately and manage multiple tasks efficiently
Embark on a rewarding career where your automotive expertise fuels customer satisfaction! We seek motivated individuals eager to grow within a vibrant team dedicated to delivering exceptional vehicle care. If you thrive in energetic environments and possess a passion for cars and people alike, this is the perfect opportunity for you!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $20