What are the responsibilities and job description for the Service Invoice Administrator position at Mazak Optonics Corporation?
Responsibilities of this position may change depending on the needs of the business
JOB DESCRIPTION
SERVICE ADMINISTRATOR
Duties and Responsibilities:
- Phone support using Microsoft Teams and Mazak Optonics Orange Support Portal.
- Monitor Service Emails – Create and reply to each email with a case number.
- Monitor Service Complete emails – Save Field Service Reports to public drive folder and copy/paste data into Alert program. Save machine backup reports to folder.
- Receive weekly Certify reports from Accounting – Enter labor/travel/expenses from Certify report of Service Engineers into Great Plains. Create Sales Invoices (SI’s) for Service, Applications, and Install departments.
- Communicate with supervisors, engineers, parts department, invoice specialist and accounting frequently to help with any missing information, paperwork, etc., needed to complete invoicing.
- Occasionally run report of outstanding SO’s to be processed and make note of status.
- Fill in where needed within the admin team.
Skills/Knowledge :
- Clear written and verbal communication
- Organizational skills
- Strong attention to detail
- Ability to problem solve and follow through
- Strong experience in Microsoft Office Suite, Great Plains, Alert systems
Conditions:
- This position will report to the Elgin, IL facility every day.
- Hours are 8:00 a.m. - 5:00 p.m. M-F, with OT as needed.
Education/Experience:
- High School Diploma/GED
- Accounting experience
Job Type: Full-time
Pay: $22.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Administrative: 2 years (Preferred)
- Microsoft Office: 3 years (Preferred)
Work Location: In person
Salary : $22 - $23