What are the responsibilities and job description for the Service Advisor Maysville position at Maysville and Somerset Auto Repair?
Automotive Service Advisor – Relationship Focused | Customer Care
About the Role
Maysville Auto Repair is looking for a relationship-focused Service Advisor who enjoys meeting new people and building long-term relationships with customers.
This role is about trust, communication, and helping customers feel confident about caring for their vehicles. We want someone who genuinely enjoys helping people and creating a positive experience so customers want to come back again and again.
If you are outgoing, dependable, and enjoy building connections with customers, this could be a great opportunity.
Key Responsibilities
- Greet customers and listen carefully to their vehicle concerns
- Build strong relationships with customers and create trust
- Explain vehicle needs and recommendations clearly and honestly
- Prepare accurate repair estimates
- Communicate with technicians regarding vehicle diagnostics
- Keep customers informed throughout the repair process
- Help create a welcoming and positive customer experience
- Encourage long-term customer relationships and repeat visits
- Take photos and videos of customer vehicles and create content in the shop
- Help grow car count by providing excellent customer service and encouraging customers to return
- Strive to earn new customers and build long-term customer relationships
- Treat every customer like family
- Strive to maintain a 5-star customer experience and rating
- Listen to disgruntled customers, understand their concerns, and work to solve their problems
What We’re Looking For
- Friendly, outgoing personality who enjoys meeting new people
- Strong communication and relationship-building skills
- Honest, dependable, and customer-focused
- Automotive knowledge or service advisor experience preferred
- Someone who takes time to remember customers and build long-term relationships
- Team-oriented and organized
- Someone who is committed to providing a 5-star customer experience
- Someone who is comfortable handling customer concerns and working toward solutions
What We Offer
- Competitive compensation
- 40K–80K income potential
- Established shop with loyal customer base
- Supportive team environment
- Opportunity for long-term career growth
About Maysville Auto Repair
Maysville Auto Repair has proudly served the community for over 20 years. We focus on honesty, quality work, and building lasting relationships with our customers. Our goal is to create a welcoming environment where customers trust us and want to return for years to come.
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Salary : $40,000 - $80,000