Director of Private Duty

Central Pyramid is seeking an experienced and results-driven Director of Private Duty to lead and grow our Private Duty services. This position is responsible for overseeing daily operations, driving business development, managing staffing and caregiver performance, and ensuring exceptional client care and satisfaction.

The ideal candidate will have strong leadership experience in Private Duty, Personal Care, or Home Care services, with a proven ability to grow census, build referral relationships, and manage multiple operational priorities.

Key Responsibilities

• Oversee daily operations of Private Duty and Personal Care services, ensuring quality care, operational efficiency, and regulatory compliance.
• Develop and execute strategies to increase client census, revenue, and market share.
• Build and maintain relationships with referral sources, healthcare providers, community partners, and prospective clients.
• Lead, mentor, and support office personnel, care coordinators, and caregivers.
• Oversee caregiver recruitment, scheduling, retention, and staffing coverage to meet client needs.
• Monitor financial performance, budgets, labor costs, profitability, and key performance indicators (KPIs).
• Ensure compliance with applicable state regulations, company policies, and quality standards.
• Partner with executive leadership to identify growth opportunities and expand services into new markets.
• Implement processes to improve client satisfaction, caregiver engagement, and operational performance.
• Resolve escalated client, family, and employee concerns professionally and promptly.
• Establish accountability for operational goals, service delivery, and overall branch performance.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field preferred.
• Minimum of 5 years of leadership experience in Private Duty, Personal Care, Home Care, or a closely related healthcare service.
• Proven experience growing client census, revenue, and referral relationships.
• Strong understanding of Private Duty operations, caregiver staffing, scheduling, and client service delivery.
• Experience managing budgets, financial performance, and operational KPIs.
• Demonstrated ability to recruit, develop, and retain high-performing teams.
• Excellent communication, organizational, problem-solving, and leadership skills.
• Ability to work independently while collaborating with regional and executive leadership.
• Knowledge of applicable state regulations and compliance requirements.