What are the responsibilities and job description for the General Services position at Mayo Clinic Rochester?
Company Description Mayo Clinic Rochester is part of the wider Mayo Clinic health care system and is recognized for delivering high-quality, patient-centered medical services. Located in Rochester, MN, the organization offers a broad range of hospital and clinical services supported by multidisciplinary care teams. Team members work in a collaborative environment focused on safety, respect, and continuous improvement. Mayo Clinic is known for combining clinical practice, education, and research to advance health care and provide meaningful career opportunities. Employees are encouraged to grow professionally while contributing to exceptional patient care and operational excellence.
Role Description The General Services role is a full-time, on-site position based in Rochester, MN. This role supports the daily operations of the facility by performing a variety of tasks such as maintaining cleanliness in public and patient areas, assisting with room setups and furniture moves, and ensuring supplies and equipment are stocked and organized. Responsibilities may include transporting materials, handling waste and recycling, and responding to service requests in a timely and courteous manner. Team members follow safety and infection control procedures, collaborate with clinical and non-clinical staff, and provide reliable, customer-focused support to help maintain a safe and efficient environment for patients, visitors, and colleagues.
Qualifications
- Demonstrated ability to perform general facility support tasks such as cleaning, organizing supplies, and assisting with basic maintenance or room setups.
- Strong customer service orientation, including clear communication, professional demeanor, and the ability to interact respectfully with patients, visitors, and staff.
- Reliability and time-management skills, with the ability to follow schedules, prioritize tasks, and respond promptly to service requests.
- Physical ability to stand, walk, lift, and move materials or equipment as required, while adhering to safety and ergonomic guidelines.
- Basic understanding of workplace safety and infection control practices, or willingness to learn and follow established protocols.
- High school diploma or equivalent preferred; prior experience in environmental services, housekeeping, facilities, or hospital support roles is beneficial.
- Ability to work collaboratively within a diverse team, adapt to changing priorities, and maintain confidentiality in a health care environment.