What are the responsibilities and job description for the Member Service Representative - DAHLC - Supplemental position at Mayo Clinic and Careers?
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
Responsibilities
The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Support the DAHLC multi-line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercise sound judgment, during stressful situations and takes appropriate action.
Qualifications
High school diploma and four years customer service experience or an Associate’s Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self-motivated, and possess excellent time management skills.Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment.
Exemption Status
Nonexempt
Compensation Detail
$18.43 - $24.75 / hour.
Benefits Eligible
No
Schedule
Part Time
Hours/Pay Period
Supplemental/PRN, as needed based on staffing
Schedule Details
As needed. Shifts vary in between the hours of 4:15am-9:15pm.
Weekend Schedule
As needed. 7:00am-3:30pm, but could include hours until 7:00pm.
International Assignment
No
Site Description
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Recruiter
Joy Kundrata
Salary : $18 - $25