Customer Service Representative

Location: Amarillo

Classification: FLSA-nonexempt (hourly)

Reports to: Branch Manager

Job Summary: Assist customers, employees, and other individuals with orders via phone and email.

Duties and Responsibilities:

• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints in a variety of ways including:
• Answering product questions and checking inventory
• Taking orders by phone and email
• Answering the phone and directing calls to appropriate person or taking message
• Responding to email inquiries or forwarding to appropriate party
• Follow company guidelines to properly account for all inventory movements and document handling arising out of the sale and delivery functions of the branch.
• Create invoices for customers.
• Assist salespeople as requested.
• Compile, copy, and sort records of transactions. Scan pick tickets and customer invoices into the system. Data entry of reports, orders, etc.
• Review daily and weekly status reports. Research and correct issues found on the report.
• Perform other tasks or duties as directed.
• Monday - Friday; 8:00 am - 5:00 pm

Competencies:

• Excellent communication skills
• Excellent interpersonal skills
• Basic computer skills:
• Email software (Outlook)
• Peripheral devices (scanners, printers, etc.)
• Spreadsheet software (Excel)
• Word processing software (Word)
• Bilingual a plus

Work Environment

• Sedentary position in professional office environment
• Incumbent routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

• Must occasionally lift or move boxes of records weighing up to 15 pounds.

Education & Experience

• High school diploma or GED experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person