Clinical Operations Manager, PMR

The Clinical Operations Manager will provide strategic and operational leadership for the Physical Medicine & Rehabilitation (PMR) service line across all clinic locations, driving program growth, optimizing operations, supporting providers and site leadership, and using data-driven decision-making to enhance patient access, quality of care, operational efficiency, and overall service line performance.

NO AGENCY CALLS OR SUBMISSIONS.

Education/Experience:

• Master’s degree in nursing, active and unrestricted license required.
• Minimum of five (5) years of relevant clinical experience required
• Prior experience in physical medicine and rehabilitation is required
• Business development experience, preferred

Skills

• Practical knowledge of PMR processes, both clinic and billing
• Experience in developing cooperative efforts is essential
• Excellent management skills
• Strong problem-solving, problem prevention, and decision-making skills
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Proven success in implementing quality improvement initiatives, informed through the collection and analysis of patient data
• Excellent oral and written communication skills
• Uses good judgment and diplomacy when dealing with others
• Ability to maintain composure and restore calm in a stressful situation
• Working knowledge of computers and practice management software
• Demonstrated ability to analyze data and use data-driven insights to guide decision-making

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
• Provide strategic leadership and oversight of the PMR service line across all clinic locations; travel to different local health systems and/or Mayfield locations as needed.
• Serve as a key member of the management team. Participate in strategic planning and implementation of short and long-term organizational initiatives that support financial, budget and business goals. Provide leadership and management expertise for the pain division to achieve service line goals.
• Leads service line initiatives, supports clinic operations, and partners closely with providers and site leadership to coordinate provider coverage, address clinic needs, and enhance overall performance.
• Identifies and executes growth opportunities, expanding services, and improving patient access across all PMR locations.
• Collaborates with interdisciplinary teams, including physicians, advanced practice providers, therapy services, and administrative leadership, to ensure alignment of strategic goals, standardization of best practices, and efficient care delivery across sites.
• Partner with the Medical Director, physicians, and providers to optimize clinic operations, including scheduling, provider coverage planning, and workflow efficiency.
• Lead PM&R standardization efforts across all facilities. Analyze departmental processes and procedures regularly and make recommendations for changes as needed to ensure effective and efficient operations
• Analyze quality, operational, and financial performance data to identify trends, gaps, and opportunities for improvement. Monitor and report on KPIs, including volume, access, outcomes, and satisfaction.
• Ensure compliance with regulatory requirements, clinical standards, and organizational policies.
• Assist the VP of Operations in the development of the annual financial plan, manage the operating expense budget for the division, and maintain expenditures within the approved budget.
• Maintain effective interdepartmental relationships.
• Conduct meetings and training as needed.
• Collaborate on research endeavors with other health professionals.
• Maintain and upgrade clinical skills and professional expertise through participation in professional organizations, workshop attendance, CEU activities, formal education, and current literature review.
• Participate in research projects for clinical studies as requested.
• Assist in clinical quality improvement initiatives as needed.
• Contribute to team effort by performing other duties as assigned.

Mayfield Clinic Values: All associates who are affiliated with the Mayfield Clinic must agree to use these values as a basis for their employment, and recognize that they are part of the associate’s annual Performance Review and Development Plan:

• Integrity: We commit to honest and ethical behavior in all of our endeavors and interactions.
• Excellence: We commit to the highest level of performance & continuous improvement.
• Respect: We recognize the worth, quality, & importance of every individual & regard them with consideration & appreciation.
• Compassion: We commit to being compassionate & empathetic in all of our interactions.
• Collaboration: We embrace teamwork, mentoring, cooperation, sharing of expertise, & empowerment.

Mayfield Clinic Mission - To provide the best neurological care for our patients through:

• Superior clinical outcomes
• Compassionate patient care
• Education and research
• Innovation