What are the responsibilities and job description for the Medical Secretary - Norwood position at Mayfield Brain and Spine?
Education/Experience:
- High School graduate
- Minimum 2 years experience in an administrative assistant, medical assistant, or medical secretary role preferred.
Skills:
- Practical knowledge of neurosurgical procedures and medical office processes
- Demonstrates excellent customer service
- Ability to manage and prioritize multiple tasks in fast paced environment
- Strong problem solving, problem prevention and decision making skills
- Ability to convey empathy
- Excellent oral and written communication skills
- Ability to maintain composure and restore calm in a stressful situation
- Uses good judgment and diplomacy when dealing with others
- Desire and ability to work in a team environment
- Computer proficient with ability to learn multiple software applications
- Ability to work with minimal supervision
Essential Functions:
- Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
- Schedule office visits and telehealth visits for various providers
- Handle FMLA and disability for forms for various physicians
- Act as a liaison between the physician and the patient by providing the patient with instructions from the physicians, advising the physicians of the patient's needs, and assuring that the physician is available to the patient whenever necessary, in person or by telephone.
- Handle all internal communications in an efficient, professional, and courteous manner.
- Document all patient interaction promptly and thoroughly into the patient’s medical record. Maintain the internal order and arrangement of the patient medical record including a record of phone calls, changes in prescriptions, etc.
