What are the responsibilities and job description for the Account Manager position at Mayfield & Associates?
Company Description Mayfield & Associates is a professional services firm dedicated to helping create tailored health packages for businesses, individuals, and Medicare beneficiaries. The organization emphasizes long-term client relationships built on trust, responsiveness, and measurable results. Team members collaborate across disciplines to deliver data-informed recommendations and high-quality service. Mayfield & Associates supports a culture of continuous learning, accountability, and ethical business practices. The company offers a friendly environment that values initiative and clear communication.
Role Description This is a full-time role for an Account Manager at Mayfield & Associates. The Account Manager will serve as the primary point of contact for an assigned portfolio of clients, building strong, trust-based relationships and ensuring client satisfaction. Day-to-day responsibilities include responding to client concerns, preparing account reviews, and identifying opportunities to expand services. The role involves collaborating with internal teams to resolve issues and maintaining accurate records in CRM and related systems. The Account Manager will also assist with contract renewals, proposals, while proactively communicating updates, and recommendations to clients and internal stakeholders.
Qualifications
- Proven experience in account management, client services, or relationship management.
- Strong communication, presentation, and negotiation skills, with the ability to explain complex concepts in clear, accessible language.
- Solid organizational and time-management abilities, including managing multiple accounts, priorities, and deadlines in a remote setting.
- Comfort with data analysis, reporting, and using CRM or account management tools to track activity and outcomes.
- Collaborative mindset, with the ability to work cross-functionally and contribute to a positive, inclusive team culture.
- Self-directed, proactive approach to problem-solving, issue escalation, and continuous improvement.
- Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent practical experience. Preferred but not required.