PBX Agent

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

As a PBX Operator at The Maybourne Beverly Hills, you will play a pivotal role in the efficient and professional handling of all incoming and outgoing communications within our prestigious hotel. Your responsibilities will encompass a range of tasks that guarantee clear and reliable communications, creating a seamless experience for our guests.

Roles and Responsibilities

1. Switchboard Operations: Operate and manage the hotel's Private Branch Exchange (PBX) telephone system, handling all incoming and outgoing calls in a courteous and professional manner.  
2. Provide exceptional service to guests by addressing inquiries and connecting them to the relevant departments and services.
3. Facilitate internal communication among hotel staff via email, call, text or radio to ensure that requests, messages, and information are relayed accurately and in a timely manner.  
4. Assist guests and staff with voicemail services, retrieving messages and providing guidance on usage.
5. Assist with guest requests via Knowcross input and following up until completion.
6. Provide administrative support to hotel operations as directed.
7. Maintain and distribute an accurate hotel call directory and distribute monthly.
8. Stay updated on the use of PBX systems, voicemail, and other communication technologies, ensuring their effective operation.
9. Continuously seek to enhance the guest experience by providing a swift and efficient response to guest requests and inquiries via phone, email, webchat, and text.  

Qualifications

• High school diploma or equivalent is required.
• Prior experience as a PBX Operator in a luxury hotel or similar establishment is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in operating PBX systems, Opera, Knowcross and related technologies.
• Strong attention to detail and ability to multitask.
• Empathetic and courteous demeanor with guests and colleagues.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing 
• Must be able to lift 15 pounds at times.

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

*The Maybourne Beverly Hills participates in E-Verify.*