In-Room Dining Server

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The In-Room-Dining Server at Maybourne Beverly Hills Hotel provides food and beverage service to our in-room dining guests in a timely and professional manner while following the hotel’s standards. Additionally, the In-Room Dining Server will manage and restock the minibars. As the In-Room Dining Server, you would be responsible for providing quality service when delivering food to guest rooms while creating a pleasant and warm interaction in the process. You will also maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

Roles and Responsibilities

1.  Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. 
2. Ensure that standards are maintained at a superior level on a daily basis.
3. Maintain complete knowledge of ingredients and potential allergens for all menu items. Clearly communicate any allergies to Chef and Manager/Supervisor upon receiving guest order to ensure guest safety and minimize potential risk.
4. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. 
5. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. 
6. Present guest checks & maintain complete knowledge of POS.
7. Maintain complete knowledge of hours of operation, proper table set-up 
8. Maintain basic knowledge about the hotel amenities and outlets, including all hours of operation. 
9. Complete opening or closing side duties as assigned:
10. Fold napkins. 
11. Requisition all necessary supplies 
12. Set tables according to service standards
13. Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service standards. 
14. Check salt and pepper shakers and fill if necessary. 
15. Ensure a sufficient supply of all silverware, glassware and chinaware for service. Supplies must be perfectly polished, without any water spots and blemishes.
16. Record order of guest following departmental service procedures.
17. Clearly communicate special menu requests and/or allergies to Chef and Manager/Supervisor and confirm details prior to placing order on POS.
18. Legibly document orders when system is down and distribute food orders to kitchen.
19. Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
20. Open and serve wine/champagne bottles in accordance with departmental standards.
21. Make all varieties of coffee in accordance with the departmental standards.
22. Acknowledge guest and anticipate guests' needs, respond promptly and with a sense of urgency
23. Maintain positive guest relations at all times.
24. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
25. Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
26. Adhere to payment, cash handling and credit policies/procedures, in order to comply with PCI.
27. Attend daily meetings with service team and management prior to start of shift.
28. Complete closing side duties:
29. Safely store all reusable goods.
30. Breakdown all goods as specified in departmental standards.
31. Clean all equipment as assigned in the side duties.
32. Restock items for next service.
33. Reset tables for next meal period.
34. Complete all closing reports as assigned and leave duty after reporting to supervisor.
35. Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow colleagues.
36. Maintain the inventory of minibar items, ensuring that it is adequately stocked and well presented in guest rooms.
37. Provide personalized and professional service to guests, assisting with their minibar selections, inquiries, and requests
38. Regularly check and restock minibars, ensuring that all items are fresh, organized, and in alignment with hotel standards.
39. Monitor the freshness and condition of minibar items, removing expired or damaged products promptly.
40. Accurately record and charge guests for minibar consumption, following established billing procedures.
41. Address guest inquiries and concerns regarding minibar charges or selections with the utmost professionalism and courtesy. 
42. Maintain accurate records of minibar inventory levels and assist in the ordering and receiving of minibar supplies.
43. Implement strategies to minimize waste and maximize efficiency in minibar operations.
44. Ensure cleanliness/maintenance of the mini bar and the mini bar carts 
45. Perform and execute all other duties as assigned by hotel management.

Qualifications

• High School Diploma or equivalent education required
• Minimum of one-year experience in Food and Beverage; Preferably In-Room Dining
• Minimum of one-year experience in customer service
• Exceptional guest recovery skills
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. 
• Ability to understand guests' service needs
• Ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time 
• Ability to focus attention on details
• Proven ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage to our guests
• Language: Required to speak, read and write English, with fluency in other languages preferred
• Minimum 21 years of age to serve alcohol.
• Must possess RBS ABC Certification & Food Handler’s certification
• Must be flexible and have open availability; holidays and weekends are not negotiable

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time, twist at the neck and trunk, bend at the waist and stoop, kneel, crouch, or crawl. The employee is occasionally required to reach with hands and arms, reach overhead, above shoulders and horizontally. Employees will use hands to handle objects and tools, and operate service equipment. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40-pound objects. Vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may use vision to monitor food quality and quantity and may also order supplies, etc. Must be physically able to lift up to 50 lbs. and carry heavy trays and equipment, as well as, delicate china and barware 
• Ability to endure abundant physical movements throughout the work areas.
• Job requires indoor and outdoor service in fluctuating weather

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

*The Maybourne Beverly Hills participates in E-Verify.*