Front Office Agent

Job Overview

The Maybourne Beverly Hills Hotel invites you to explore opportunities to push your creativity and be outstanding in a career that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to receiving your application.

Summary of Position

The Front Desk Agent for Maybourne Beverly Hills is responsible for interacting one on one with guests and delivering 5-Star luxury experience while following hotel’s standards to ensure guest satisfaction. The responsibilities for the role include welcoming guests upon arrival with check-ins and ensure a seamless departure during check-outs, provide exceptional customer service in person and over the telephone, ensure appropriate billing and invoice are processed according to standards, maintain confidentiality for proper record-keeping of guest accounts, partnering with other departments to meet company goals and ensure the guests are satisfied and expectations are exceed in all outlets of the hotel, have good communication skills to clearly and concisely recover any service opportunities and ensure optimum service to guests.

Roles and Responsibilities

1. Assist with the arrival/departure of guests ensuring all relevant information is communicated to hotel operations teams and residence is in exceptional condition 
2. Assist with service requests (hotel/spa/restaurant reservations etc.)
3. Provide project management assistance including housekeeping scheduling, engineering/maintenance requests, and Out-of-Town instruction requests. 
4. Manages pre-arrival communications and preferences
5. Accommodating in-house guest requests, ensuring a high level of guest satisfaction
6. Maintaining accurate logs of special requests and ensuring that requests are blocked in PMS or front office system
7. Answering and directing in-bound calls to the hotel and frequently using email and fax systems, coordinating and responding to mailed correspondence
8. Understanding the selling strategy for the hotel by knowing the status of room inventory and following it
9. Memorizing hotel facilities and giving clear directions to the hotel for inquiring guests
10. Perform other reasonable job duties as requested by Supervisors

Qualifications

• Ability to lift, carry, and maneuver luggage and other items weighing up to 75 lbs
• Frequent standing, walking, and pushing/pulling of luggage carts for extended periods.
• Ability to bend, kneel, and reach as needed for luggage handling or assisting guests.
• Comfortable working both indoors and outdoors, potentially in varying weather conditions.
• Must maintain physical stamina to perform duties efficiently in a fast-paced environment.

Physical Requirements

• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Vision

Leading the future of luxury lifestyle; curating distinctive and enriching experiences.

Purpose

Creating Stories of Distinction

The Maybourne Mindset

1. Put People at our heart
2. Stay two steps ahead
3. Make the magic happen

Who you would be working for

Maybourne Hotel Group owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Riviera, The Emory and The Maybourne Beverly Hills – six of the world's most renowned luxury hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

A warm welcome and cool spirit define The Maybourne Beverly Hills, the newest member of our hotel family. Blending our signature service style with the energy of Beverly Hills, expect culinary creativity and contemporary comfort, all wrapped up in a landmark location. The Maybourne Beverly Hills is California, through and through.

Company Benefits

*The Maybourne Beverly Hills participates in E-Verify.*