Inspector

Hilton Garden Inn Gastonia | 444 Cox Rd. Gastonia NC, 28054

Join Maya Hotels and Take the Next Step in Your Career!

Are you a hardworking and detail-oriented individual with a passion for hospitality? At Maya Hotels, we are seeking a Hotel Inspector to ensure that our guest rooms and public spaces meet the highest standards of cleanliness, hygiene, and comfort. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

 Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer:

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance. 
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.

Job Description:

Essential Duties and Responsibilities: 

Team Leadership & Training:

• Monitor housekeeping expenses by controlling the use of supplies and reducing waste.
• Conduct monthly inventory checks of housekeeping supplies and linens.
• Assist in managing department costs to ensure financial efficiency.
• Train housekeeping and porter staff to uphold cleanliness and service standards.
• Assist management in evaluating team performance based on brand and company guidelines.
• Assign and oversee housekeeping tasks, ensuring that daily cleaning schedules are followed.
• Live and demonstrate the Maya Hotels core values in all interactions.
• Conduct ongoing staff training to improve efficiency and service quality.

Guest Experience & Assistance:

• Inspect guest rooms, corridors, and public spaces daily to ensure they meet company cleanliness standards.
• Assist in cleaning areas that do not pass inspection to maintain guest satisfaction.
• Ensure that lost-and-found items are properly logged and stored securely.
• Manage special guest requests, such as early check-ins or special accommodation.
• Coordinate with the front office staff to fulfill guest needs efficiently.

Safety and Security:

• Identify and report maintenance issues in guest rooms and public areas.
• Ensure housekeeping carts and storage areas are well-stocked and organized.
• Monitor working conditions and report any safety hazards or concerns.
• Maintain accurate records of inspections, inventory, and housekeeping performance.
• Stay prepared for emergencies, following fire and evacuation procedures as required.
• Support sustainability efforts by participating in hotel recycling initiatives.

Education, Skills and Abilities:

• Education: High school diploma required; hospitality or housekeeping management certification is a plus.
• Experience: 2 years in housekeeping or hotel inspection roles.
• Attention to Detail: Ability to identify cleanliness and maintenance issues with precision.
• Leadership & Communication: Ability to train, mentor, and manage housekeeping staff effectively.
• Guest Relations: Strong ability to coordinate with front office and management to meet guest needs.
• Problem-Solving & Decision-Making: Ability to think clearly under pressure and make quick, effective decisions.
• Flexibility: Willingness to work varied schedules, including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods during inspections.
• Ability to lift and carry up to 30 lbs., including linens and cleaning supplies.
• Frequent bending, reaching, and handling cleaning equipment and materials.
• Comfortable working in a high-energy, fast-paced environment

Ready to Join the Team?

Apply today, we look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.