What are the responsibilities and job description for the Service Advisor position at May Chrysler Jeep Dodge Ram?
Service Advisor Job Description Example
May Chrysler Jeep Dodge Ram Chandler is a family-owned dealership built on our motto: Driven to Serve. We believe great service starts with people, strong relationships, and doing what’s right—every time. Our Service Advisors play a vital role in creating a smooth, trustworthy, and positive experience for our customers, from the moment they arrive to the moment they drive away.
Our team is known for delivering an A-MAY-Zing Experience and for giving back through community initiatives like Coats for Kids. When you join us as a Service Advisor, you’re not just starting a job—you’re becoming part of a dealership family that supports your growth, values your contribution, and wants to see you succeed.
Duties and Responsibilities:
- Greet customers and promptly address their automotive service inquiries or concerns
- Schedule service appointments and maintain an organized and efficient service schedule
- Provide accurate and detailed explanations of recommended repairs and services, including associated costs and time frames
- Collaborate with the service team to ensure smooth workflow and timely completion of repairs
- Keep customers informed of the progress of their vehicles and provide updates on any additional repairs or services needed
- Offer additional maintenance and service options to customers based on their vehicle's needs and manufacturer recommendations
- Provide exceptional customer service by addressing any issues or concerns promptly and professionally
- Handle customer complaints or disputes, striving for a satisfactory resolution
- Maintain accurate service records and documentation for each customer's vehicle
- Collaborate with the parts department to ensure timely availability of required parts and accessories
Work Hours and Benefits:
This is a full-time position with regular office hours. We also offer a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional growth and advancement within our organization.
Qualifications:
- Proven experience as a Service Advisor or in a similar customer service role within the automotive industry
- Strong knowledge of automotive systems, repairs, and maintenance practices
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members
- Exceptional organizational skills and the ability to prioritize and multitask in a fast-paced environment
- Proficient computer skills and experience working with automotive service software and systems
- Detail-oriented with a strong commitment to accuracy and attention to detail
- Problem-solving abilities and the capability to handle customer concerns and complaints with empathy and professionalism
- Valid driver's license and clean driving record
Training and Education:
A high school diploma or equivalent is required for this position. Knowledge of automotive systems and repairs, gained through technical training programs or industry experience, is necessary to effectively communicate with customers and understand service recommendations.
If you have a passion for providing exceptional customer service and possess the necessary automotive knowledge, we invite you to apply for the Service Advisor position at May Chrysler Jeep Dodge Ram Chandler. To apply, please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. We look forward to reviewing your application and potentially welcoming you to our dynamic team.