Maintenance Technician - Starkville, MS

JOB TITLE: Maintenance Technician

DIVISION: Technical & Engineering Operations

DEPARTMENT: Technical

JOB SUMMARY

• The Maintenance Technician will be responsible for Identifying faults within the subscriber drop, feeder/distribution and trunk systems to ensure proper signal level, picture quality and compliance with all local, state, federal and MaxxSouth requirements and standards.
• The Maintenance Technician will be responsible for auditing the system and terminate unauthorized connections.
• The Maintenance Technician will be responsible for activating new plant and perform preliminary proof.
• The Maintenance Technician reports to the Technical Operations Supervisor

ESSENTIAL JOB FUNCTIONS

The Maintenance Technician is accountable for the following items:

• Performing overall troubleshooting of cable television service.
• Identifying and repair various feeder cable, using Volt Ohm Meter, signal level meters including QAM and analog signals, time domain reflection meter and return system test equipment.
• Identifying and repair fiber and nodes using OTDRS and power meters.
• Interfacing with customers to provide them with knowledge of existing and new services in a professional manner.
• Performing Digital and High Definition installs and service calls using DTV, HDMI and component video connections.
• Performing HSD cable modem installs and service calls working with Windows XP, 98 and NT operating systems.
• Repairing signal leakage and decimation.
• Splicing all types of cable as required.
• Understanding of RF design and system prints.
• Responsible for the completion of all daily service installation activity scheduled…including completion of work orders, sales orders, vehicle reports and other required paperwork.
• Safely operating all equipment essential to complete work, including but not limited to extension ladders and bucket trucks and staying within safety weight limits in inclement weather.
• Performing Standby system service (on-call) as scheduled by the technical services group.
• Following the Company’s policies and procedures, including the EEO and safety guidelines, at all times;
• Other duties as deemed necessary and are within acceptable margins of the department's goals

JOB REQUIREMENTS

Education and Experience

• High School Diploma or GED – required
• Minimum two (2) years prior cable technical experience.
• Computer literate with knowledge of Windows software.
• General knowledge of residential Cable TV, Internet, and Phone services – Required

• Formal electronics training, NCTI, SCTE Certification or equivalent preferred.
• Ability to perform physically demanding work and lift minimum of 75 lbs.
• Customer relation skills.
• Team oriented
• Must be team oriented, self-motivated and well organized.

Other Requirements

• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Present professional appearance and demeanor
• Performing any miscellaneous duties as needed.
• Overtime may be required; On-call rotation may be required.
• Ability to work non-standard hours (evenings, weekends, etc.
• Valid driver’s license and driving record that meets company standards at all times.

PHYSICAL DEMANDS

Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 75lbs. is occasionally needed.

WORKING CONDITIONS

• The Maintenance Technician is a full-time, non-exempt position. The regular workweek is typically 40 hours per week, with additional hours as needed including weekends, evenings and/or holidays.
• Overtime, including holidays, weekends, and nights as required by the Customer Facing Supervisor or other designated Company personnel;
• The majority of the work being completed off company premises and outside in all weather conditions.
• All uniforms, tools and personal equipment (hard hats, safety equipment, boot allowance) will be provided by the company;
• The Maintenance Technician is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to his/her supervisor.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

USE OF COMPANY RESOURCES, EQUIPMENT, AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

MaxxSouth Broadband is an Equal Opportunity Employer (EOE).