E-Commerce Channel Support Associate

Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We're passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home décor dreams to life with stunning, on-trend pieces.

We are seeking a new member to join our E-Commerce team. Are you ready to be a part of something amazing?

Position Overview

Are you detail-oriented, eager to learn, and passionate about online retail?

Join our dynamic and rapidly growing team as an E-Commerce Channel Support Associate. In this role, you'll support our Channel Specialists and Managers in optimizing our presence across leading third-party marketplaces including Walmart, Target Plus, Best Buy, Lowe's, Kohl's, Amazon, Wayfair, and Bed Bath & Beyond.

This is an excellent opportunity for someone looking to build a career in e-commerce while gaining exposure to marketplace operations, digital merchandising, and online retail strategy.

Responsibilities

Marketplace Support

• Assist with product listing updates, content accuracy, and promotional setup across third-party marketplaces.
• Help ensure product detail pages are accurate, optimized, and compliant with marketplace guidelines.
• Support new product launches and catalog updates.
  
  

Platform Operations

• Assist with day-to-day activities within Mirakl and ChannelAdvisor, including product onboarding, listing maintenance, and issue resolution.
• Utilize marketplace seller portals to review catalog performance and monitor account activity.
• Troubleshoot listing, content, and product setup issues as they arise.
  
  

Cross-Functional Collaboration

• Partner with Marketing, Supply Chain, Product Development, and Creative teams to ensure accurate product information and consistent brand representation.
• Coordinate marketplace promotions, launches, and catalog updates across departments.
  
  

Reporting & Analysis

• Pull, organize, and maintain sales, performance, and inventory reports.
• Assist in identifying trends, discrepancies, and opportunities for improvement.
• Support ongoing marketplace performance tracking and reporting initiatives.
  
  

Compliance & Quality Control

• Monitor listings to ensure accuracy and compliance with marketplace requirements.
• Assist in resolving compliance issues and maintaining overall account health.
• Perform routine audits to identify and correct catalog inconsistencies.
  
  

Qualifications

Required Qualifications

• 0–2 years of experience in e-commerce, retail, digital operations, or a related field (internships and part-time experience welcome).
• Strong attention to detail and organizational skills.
• Excellent communication and collaboration abilities.
• Proficiency with Microsoft Excel and/or Google Sheets.
• Ability to learn new systems and digital platforms quickly.
• Self-starter with the ability to manage multiple priorities in a fast-paced environment.
  
  

Preferred Qualifications

• Familiarity with online marketplaces such as Amazon, Walmart, Wayfair, Target Plus, or similar platforms.
• Exposure to tools such as Mirakl, ChannelAdvisor, Salsify, Feedonomics, or Shopify.
• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Interest in retail, consumer goods, furniture, or home furnishings.
  
  

Benefits

• 401(k) with Company Match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Flexible Schedule
  
  

Location

Daniel Island, SC 29492

Candidates should be able to reliably commute to our Daniel Island office.