What are the responsibilities and job description for the Dispatcher position at Maxson Heating and Air Conditioning?
Maxson Heating & Air Conditioning is looking for a friendly, dependable, and organized Customer Service & Scheduling Coordinator to join our team.
We are a small local HVAC company, so we’re looking for someone who is willing to jump in, help wherever needed, and come to work with a positive, can-do attitude. Our customers are extremely important to us, so this person must genuinely enjoy talking with people and providing excellent customer service.
Responsibilities
- Answer incoming phone calls in a friendly and professional manner
- Schedule and coordinate daily service calls, maintenance appointments, and installations
- Communicate with customers regarding appointments, scheduling changes, and technician arrival times
- Assist with managing the day-to-day schedule for technicians and installers
- Complete equipment and warranty registrations
- Enter and maintain accurate customer and job information
- Follow up with customers when necessary
- Assist with paperwork, emails, filing, and general office organization
- Help with miscellaneous administrative tasks as they come up
- Work closely with owners, technicians, and other team members to keep daily operations running smoothly
What We're Looking For
The right person for this position is:
- Friendly, upbeat, and customer-service focused
- Someone with a great attitude who is willing to help
- Professional and pleasant on the phone
- Organized and able to handle multiple tasks at once
- Comfortable working in a fast-paced environment where priorities can change throughout the day
- Dependable and punctual
- Detail-oriented
- Comfortable using computers, email, scheduling software, and learning new systems
- Able to communicate clearly with customers and coworkers
- A team player who understands that in a small business, sometimes everyone pitches in and helps with tasks outside of their normal day-to-day responsibilities
Experience
Previous customer service, receptionist, dispatching, scheduling, or office experience is preferred. HVAC experience is a plus, but not required. We are willing to train the right person who has a great personality, strong work ethic, and willingness to learn.
Most Important to Us
You can learn our systems and our HVAC processes. What is harder to teach is attitude and how you treat people.
We are looking for someone who is kind to our customers, respectful to coworkers, takes initiative, and understands that being part of a small business means being flexible and helping the team when needed.
If you're organized, enjoy working with people, and like being part of a team where every person makes a difference, we'd love to hear from you.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $20 - $25