Dining Room Manager

RESTAURANT MANAGER – MAX DOWNTOWN, HARTFORD, CT

Join the Max Hospitality Team!

Max Downtown, located in the heart of downtown Hartford, is seeking an experienced and driven full-time Restaurant Manager with open availability to join our leadership team. If you’re passionate about exceptional food, guest-first service, and leading a high-performing team in a refined, high-volume environment, we want to hear from you!

Max Hospitality is committed to providing an exceptional dining experience by offering high-quality food, creative menus, and attentive service. We are looking for individuals who are passionate about hospitality and eager to contribute to the success of our growing restaurant group.

Max Downtown is our flagship restaurant, renowned for its elevated steakhouse experience, award-winning wine list, and extensive whiskey collection. With a loyal clientele of business professionals and fine dining guests, Max Downtown consistently ranks among the top restaurants in the region. The ideal candidate is composed, personable, and attentive to the details that elevate a guest’s experience. This is a full-time, salaried role with a 50-hour work week, scheduled as five days on and two days off.

Benefits:

• Competitive Pay

• Shift Meal & Monthly Dining Allowance for all locations

• 100% Employer Paid Disability

• Flexible Scheduling

• Opportunities for Growth and Advancement

• 401(k) with matching up to 4%

• Health, Dental, and Vision Insurance

• Paid Time Off & Paid Sick Time

• Referral Program

• Life, Accident, Critical Illness, & Pet Insurance

• Career Development within the Max Hospitality Group

Responsibilities:

• Ensure smooth daily operations and uphold company standards

• Maintain food and beverage safety protocols and quality standards

• Interact with guests in a friendly, efficient, and professional manner

• Address guest concerns and resolve issues promptly with grace and professionalism

• Manage daily cash handling, deposits, and opening/closing procedures

• Lead weekly manager meetings and daily pre-meal meetings

• Oversee third-party delivery systems and ensure accurate to-go orders

• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management

• Interview, hire, train, coach, and discipline staff as needed

• Track sales, monitor costs, and contribute to driving overall business success

• Build strong team morale and contribute to a positive work environment

• Develop knowledge of the menu, allergens, repeat guests, and VIPs

• Become ServSafe and TIPS certified within 90 days of hire

What We’re Looking For

Experience:

• Minimum 2 years of management experience in a high-volume, fine dining or upscale-casual restaurant environment is REQUIRED

• Strong background in guest service, staff development, and operational excellence

• Familiarity with Toast POS and OpenTable preferred

• Experience managing wine and cocktail service, with a knowledge of fine wines and spirits is highly desirable

Skills and Qualities:

• Creative, team-oriented, and passionate about hospitality

• Strong verbal and written communication skills

• High energy, organized, and detail-driven

• Ability to work well under pressure and manage competing priorities

• Professional demeanor with a hands-on leadership style

• Extensive wine, whiskey, and cocktail knowledge preferred

Diversity Creates a Healthy Atmosphere:

Max Hospitality is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Applicants with criminal backgrounds are encouraged to apply.