Inside Sales Representative

POSITION SUMMARY

Maximator US, Maxpro Technologies is seeking an experienced Inside Sales Representative to support customers through the sales, quoting, order-entry, and fulfillment process. This position works directly with customers and closely with Sales, Operations, Shipping/Receiving, and other departments to ensure inquiries, quotations, and orders are handled accurately, efficiently, and professionally.

KEY RESPONSIBILITIES

• Respond to customer inquiries, provide product information, and prepare quotations.
• Develop and maintain strong customer relationships through responsive and professional communication.
• Enter and process customer orders accurately from phone, email, and other sources.
• Serve as a primary contact for customer questions, order status, tracking, and issue resolution.
• Review quotations and orders for accuracy, including costs, selling prices, and customer requirements.
• Coordinate with Sales, Operations, Shipping/Receiving, and other departments to support accurate and timely order fulfillment.
• Monitor open orders and communicate changes, delays, and shipment information to customers.
• Address customer concerns and complaints professionally and work to resolve issues promptly.
• Maintain accurate customer and order information and complete required sales-related documentation.
• Manage multiple sales, customer service, quoting, and order-entry tasks simultaneously while meeting priorities and deadlines.
• Identify opportunities to improve customer service, order accuracy, and internal sales processes.
• Perform other sales and company-related duties as required.

QUALIFICATIONS

• Previous sales and/or customer service/order entry experience, with an understanding of costs, selling prices, and margins.
• Experience with quoting and order entry in a customer-focused environment.
• Strong oral and written communication skills and the ability to communicate effectively with customers and coworkers.
• Excellent attention to detail, organization, follow-through, and problem-solving skills.
• Must enjoy serving customers, speaking with them by phone, understanding their needs, and resolving issues.
• Proficient with Microsoft Office and comfortable working with computer-based systems.
• Experience with an ERP/MRP system; NetSuite preferred.
• Ability to manage multiple sales-related tasks and priorities in a fast-paced environment.
• Strong work ethics, positive attitude, dependable attendance.
• Knowledge of mechanical components, hydraulic and pneumatic systems, and basic manufacturing processes is a plus.

EDUCATION & EXPERIENCE

• High school diploma or equivalent and relevant sales, customer service, or order-entry experience preferred.

WORK ENVIRONMENT

• This position works in an office and manufacturing/shop environment and requires regular interaction with employees throughout the company.
• Occasional lifting of up to 20 lbs. may be required.

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Fairview, PA 16415 (Required)

Work Location: In person

Salary : $40,000 - $55,000