Customer Service Representative 2

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Customer Service Representative 2.

Job Description:

Job Title: Customer Service Representative 2

Job Type: Contract                                                            

Job Location: Hopkinton, MA

Work Schedule: Onsite

Pay Rate: $19, Based on experience

Description:

The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.

Must Have Strong Customer Service Background

Skills:

• Strong customer service background.
• Experience working in a call center environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Salesforce experience is preferred but not required.
• Prior dispatching experience preferred.

Education:

• High school diploma or GED required.
• Additional education in Business, Communications, or a related field is a plus.
• Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.

Required Skills:

• Call Center Environment
• Microsoft Office Applications
• Customer Service
• Outlook
• Word

Additional Skills:

• Salesforce Experience
• Dispatching Experience

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?                    

Please apply with your most current resume. Feel free to contact Guntas Kaur for more details.

Maxonic, Inc. is a certified minority-owned technology consulting and staffing firm founded in 2002. We provide technology consulting and staffing services to Fortune 500 companies across the country. We collaborate with clients to design, develop and implement business-driven technology solutions. We have deep domain expertise with multiple big data platforms and have strong partnerships with industry leaders in the space. The founders have over 40 years of experience helping clients and consultants succeed. Our commitment is to provide customers with an honest, personalized, face-to-face, long-term relationship and provide consultants with ethical, respectful, and stress-free care. We believe in the power of building successful careers for everyone.

Specialties:
Staff Augmentation
Professional Services - Artificial Intelligence, Big Data Analytics, Mobile Solutions, and Cloud Solutions
Outsourced Services, Administration and Support
Contingent Workforce Services