What are the responsibilities and job description for the Call Center Associate position at Maxonic Inc.?
Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Call Center Associate.
Job Description:
Job Title: Call Center Associate
Job Type: Contract
Job Location: West Hollywood, CA
Work Schedule: On-site
Pay Rate: $25, Based on experience
Description:
Primary Duties and Responsibilities
- Review and modify patient menus by adding, deleting or substituting food items in accordance with physician’s and dietitian’s orders and restrictions.
- Seek and apply knowledge of food and human nutrition with scope of assigned responsibilities when modifying the menu and/or responding to patient’s stated preferences/intolerance. Appropriately seek guidance and support from a Registered Dietetic Technician where complexity of the diet exceeds knowledge base.
- Obtain menu selections at the patient’s bedside or over the phone assuring compliance to the physician’s diet order and departmental guidelines for menu correction. Explain menu modifications/substitutions to patients, such as sodium restriction
- Act as ambassador and facilitator of food services on the patient care unit by contributing to the coordination of menus, services, and information used by food service staff, dietitians, and diet technicians in the care of patients.
- Perform routine clerical and nutrition care functions on the unit to include collection and data entry of patient menu selections and food preferences/intolerances, processing and validation of diet orders, and maintenance of the menu materials in the units.
- Orient patient to the menu system and services offered by the department.
- Seek feedback on patient satisfaction by asking visitation questions, resolving concerns promptly, and communicating issues of concern to the leadership for action as appropriate.
- Provide input and patient feedback on acceptance of menu items to assist in development of menus and/or new food items.
Required:
- HSD/GED
- Proficiency with technological devices (computer/tablet/smartphone)
- Previous call center experience
- Food service/delivery experience
Preferred:
- Associate/Bachelor degree in Nutrition or related field
- Experience as a diet clerk/aide in an acute care setting
- Knowledge of therapeutic diets
About Maxonic:
Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.
Interested in Applying?
Please apply with your most current resume. Feel free to contact Jaspreet Singh (Jaspreet.s@maxonic.com/(510) 613-4990) for more details.
Salary : $25