Move In Specialist

POSITION PURPOSE

The Move In Specialist is responsible for completing and explaining lease documents, providing administrative functions necessary to ensure residents and prospects have a positive move in experience at the property. 

ESSENTIAL DUTIES

·       Prepares customer applications, to ensure all background checks, deposits, and lease paperwork are complete in accordance with all legal requirements and company policy

·       Uses customer relationship techniques to ensure customer move-in satisfaction

·       Interacts with walk-in prospects by showing the property and answering questions about the community, lease terms, and local area

·       Notifies the new resident upon approval of the application, prepares resident move-in or renewal paperwork, ensuring all necessary paperwork (leases, addenda, notices, etc.), and   confirms applicable deposits are made prior to move-in date

·       Prepares new residents file according to company requirements for Compliance Manager’s approval

·       Thoroughly complete and enter data into the property database

·       Sets up company portal accounts for every prospect upon receiving application and assists [KA1] 

·       Provides resident keys and property orientation, explaining the community amenities and unit features

·       Creates and delivers new resident welcome packets, including move-in gifts

·       Confirms that the new resident has assumed financial[KA2]  responsibility for all utilities by verifying their transfer to the resident’s name upon move-in

·       Explains the “Move-In Inventory” [LP3] [KA4] form used to note any pre-existing damages in the apartment to new residents. Follows up with residents to ensure the form is completed and uploaded. Enters Service Requests as needed

·       Communicates and verifies compliance with mandatory renters’ insurance as per company policy (if applicable) before move-in

·       Provides superior customer service to internal and external customers

·       Maintains the appointment book and schedules all move-in appointments [KA5] 

·       Answers prospects, residents, and customer inquiries which may include questions about the surrounding area, the property, the company, lease details, amenities, etc. 

·       Provides exceptional customer service to resident by answering questions, accepting packages, coordinating service requests, etc.