Community Manager

Position Purpose

The Community Manager is directly responsible for managing the site to ensure effective fiscal, physical, and social soundness. Managing all functions including occupancy, collections, compliance, and risk management. This position will directly supervise and coordinate activities for team members to produce consistent results.

 Functional Responsibility

• Supervises the day-to-day operations and assigned staff in accordance with management's direction.
• Leads in a constructive manner by example; demonstrates and encourages a strong work ethic and fosters an environment of trust and respect.
• Guides team in the proper use of assets and resources to avoid waste and ensure cost-effective operations.
• Monitors performance and regularly communicates with team to achieve mutual understanding, maintain level of productivity, and deliver desired results.
• Partners with immediate manager to determine staffing needs.
• Ensures employees have a safe, healthy, and rewarding work environment, provides applicable safety training and resolves/reports safety issues to management.
• Supports change initiatives and company decisions in an effective manner.
• Immediately informs management and addresses employee issues, concerns, and complaints in an objective and confidential manner.
• Ensures employees are trained on the policies, processes, and procedures related to functional area; maintains company and regulatory compliance during day to -day -operations.
• Adheres to departmental Performance Management guidelines and ensures proper documentation; trains employees to do the job; identifies and makes suggestions for training needs and development opportunities.
   
   

Essential Duties

• Ensures all resident requests or complaints are responded to in a timely, efficient, and courteous manner
• Reports on all residential analytics, touring traffic, leases, renewals, notice to vacate units
• Works closely with marketing and sales departments to ensure a successful leasing flow
• Works closely with maintenance to ensure timely unit turn over, efficient work order completion, and strategic repairs for any issues impacting unit habitability and resident comfort
• Manages resident lifestyle and experience
• Strategizes how to improve resident experience to increase residency
• Mediates escalated concerns regarding lease compliance, company policy, rent negotiations, legal concerns, and any other residential needs
• Effectively communicates weekly reports with recommendations for leasing, pricing, renewal, or other operational processes
• Manages and guides leasing team through sales and renewal data to maintain stable occupancy for the property
• Maintains understanding of local laws, specifically pertaining to rent control or rent moratoriums
• Performs within property budget and engages in bidding and price negotiations with vendors
• Identifies areas for improvement and strategizes to improve the property’s efficiency, profitability, and productivity
• Other duties may be assigned

Minimum Requirements

Education and Experience

• High school diploma or GED
• 3 years of property manager experience 

Knowledge, Skills, and Abilities 

• Excellent customer service skills to be able to interact effectively with a diverse group of people, remain collected under pressure, and provide cheerful assistance to others
• Demonstrates ability to read, write, and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features, and answer questions
• Demonstrates proficiency in word processing, property management applications and spreadsheet management programs in order to complete required reports and employment documents
• Ability to stay calm when working with stressed or upset customers/residents
• Strong organizational skills and attention to detail to produce error-free documentation and create orderly systems and processes

Working conditions

Environment: ☒ Property 

☒ Indoor and outdoor environment with exposure to the elements/temperature variations

☒ Exposure to weather-related temperature & humidity extremes

☒ Extended Hours

Work Standards

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility (zone) and reporting violations or infractions to appropriate individual(s).
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement and offers suggestions to improve the property’s efficiency, profitability, and productivity.
• Keeps abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information and applies knowledge and practices to area(s) of responsibility.

Physical Requirements 

• Frequently required to stand, walk, and sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate 
• The employee must occasionally lift and/or move more than 50 pounds