Wheelchair Agent

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Join our team at Maximus Global Services at John Wayne Airport (SNA)!

Maximus Global Services (MGS) purpose is “Make people smile through service”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, Las Vegas and Santa Ana (CA).

Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for dynamics and customer service-oriented candidates for a Wheelchair Agent position to join our team at John Wayne Airport (SNA). 

Benefits:

• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Recognition and Rewards Program
• Career growth

Summary/Objective

Provide various services such as wheelchair and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.  Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day.

2.  Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met.  Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position.

Competencies

1.  Teamwork Orientation

2.  Stress Management

3.  Ethical Conduct

4.  Good Communication

5.  Customer Service

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move more than 70 pounds. 

Expected Hours of Work

Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). 

Required Education and Experience

1.  High school diploma or GED.

Additional Eligibility Qualifications

1.  Must exhibit exceptional customer service and communication skills, both verbal and written 

2.  As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test

3.  Must be able to read, write and speak English.

4.  Maintain a relationship with both employees and clients

5.  Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines

6.  Must be able to read and understand all operating and airport procedures and instructions.

7.  Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.