Customer Service Agent ( OVERNIGHT )

Maximus Global Services (MGS) ultimate mission is to “Experience the difference of our people serving your people through leadership, innovation, and partnerships, through tailor service to every person, every day”. MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas. 

Maximus Global Services is a dynamic and growing organization committed to fostering a positive and inclusive workplace. We are looking for Customer Service Agent (Wheelchair services) to join our HR team in Dulles International Airport. 

Summary/Objective

Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer 

service and communication skills. Ensure the safety of property and people. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential 

functions.

1.  Agent must be in communication with the supervisor on duty at all times. Will review the daily manning 

and assignment for the day.

2.  Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring 

that all security procedures are met.  Agent will take passenger through customs and baggage claim to 

the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call 

supervisor and return wheelchair to its initial position.

3.  Prevents losses and damage by reporting irregularities

Competencies

1.  Teamwork Orientation

2.  Stress Management

3.  Ethical Conduct

4.  Good Communication

5.  Customer Service

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting and/or outside weather conditions.

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces 

(tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. 

The employee occasionally lift and/or move up to 70 pounds. 

Position Type and Expected Hours of Work

This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with 

different shifts (service provided to customers is 24/7). 

• 12:00 AM to 6:00 am 

Travel

No travel is expected for this position.

Required Education and Experience

1.  High school diploma or GED.

Additional Eligibility Qualifications

1.  Must exhibit exceptional customer service and communication skills, both verbal and written 

2.  As a condition of employment, employee must successfully complete a background investigation and a 

post-offer/pre-employment drug/alcohol test

3.  Must be able to read, write and speak English 

4.  Maintain a relationship with both employees and clients

5.  Must possess effective interpersonal skills with ability to deal with all levels of personnel and the 

general public in a professional and effective manner; must be able to use initiative and independent 

judgment within established guidelines

6.  Must be able to read and understand all operating and airport procedures and instructions.

7.  Must be able to handle pressure of working with high volume general public (constantly to occasionally 

depending on assignment)

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties 

or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may 

change at any time with or without notice.