Marina Guest Services Coordinator

Summary:

Provides service to Marina guests, provides information and customer service to guests by performing duties included a part of the marina’s customer service standards.

Essential Duties and Responsibilities include the following (other duties may be assigned):

· Greets and registers guests and provides customer service to marina policy standards.

· Makes and confirms reservations, verifies arrival and departure times, maintains records of slip availability.

· Manages all guest financial transactions, verifies credit status and issues with charge cards- where applicable, computes final bills and collects appropriate payments.

· Answers phones, transmits and receives messages for the marina office.

· Maintains VHF radio with guests and marina staff.

· Issues facility 3 party contractor check-ins and supports marina and facility operating teams as needed.

· Maintains continual communication with vessels, and fuel dock to ensure timely and efficient dock arrivals, dock departures, and dry stack operations, including consistent radio contact as well as sharing information toward slip usage planning and the coordination of marina services.

· Routinely greets all arrivals and anticipates vessel needs and providing such within marina’s ability to perform; assists guest by promoting accurate lease reservations and departure with vessel; advises supervisors of any changes or requests from vessel.

· Responsible for daily balancing of all marina office transactions and reporting to accounting supervisor.

· Provides proper upkeep of Marina office and features by sweeping, cleaning and/or picking up debris.

· Provides general assistance with special events.

· Perform any other related duties as assigned.

The job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform other related duties, as may be required by their supervisor.

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Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Must be proficient in computers and specifically with Microsoft Office. Experience with marina software a preferred.

Must know how to swim, as this position works at or around water.

Education/Experience:

High school diploma or general education degree (GED) and a minimum of one year of related experience and/or training; or equivalent combination of education and experience.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts. The employee is exposed to work near moving mechanical parts; fumes or toxic and caustic chemicals such as cleaning materials. The employee is occasionally exposed to work in places with a risk of electrical shock. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and smell. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Able to work weekends and holidays. Submit to background and credit check.

Work Location: In person

Salary : $19 - $20