Operations Manager

Position Description: 

The Operations Manager is responsible for successfully managing and leading the complete operations 

of a Maxim office. The Operations Manager has an integral role in the ongoing education of clients, 

physicians, case managers and community members regarding the functions and benefits of health 

care services. Additionally, the Operations Manager leads the quality improvement process, program 

development, and contracting with new customers while maintaining compliance with all 

reimbursement guidelines, as well as, Maxim policy and procedures. 

Essential Duties and Responsibilities: 

• Consistently models and manages the Company’s Mission, Vision and Values and the philosophy of customer service and compliance 
• Adheres to and promotes Company Policies and Procedures 
• May serve as a member of the Governing Body and Professional Advisory Board 
• Consistently evaluates services and programs, annual review of Policy and Procedure manual and submission of Annual Program Evaluation reports to the Governing Body and other entities as required 
• Responsible for fiscal planning, budgeting, and management with the office teams to maintain adequate cost controls ensuring the provision of adequate staffing, services, and resources 
• Capable of proactively selling the complete range of Maxim’s services to current and potential clients, customers, and local healthcare facilities
• Builds relationships and effectively communicates with patients, referral sources, case managers, physicians, other members of the health care team, and community members 
• Creates and executes strategic business development plans 
• Responsible for developing and leading the overall Recruitment strategy 
• Responsible for maintaining and driving excellence in technology platforms 
• Responsible for public information materials and activities including advertisements and brochures that the agency uses to represent itself to the community 
• Responsible for updating appropriate area departments 
• Responsible for establishing and maintaining an ongoing Quality Improvement Program 
• Responsible for implementing ongoing process improvement 
• Responsible for completion of all required reports and corrective action plans 
• Promotes and ensures attainment of assigned clinical and operational metrics 
• Oversees hiring, on-boarding and maintenance of requirements for qualified personnel 
• Responsible for compliant management of patient care from referral through discharge 
• Oversees the handling of patient and employee complaints and is responsible for timely responses to grievances, identify discharge planning needs when applicable 
• Responsible for oversight of on-call activities so that a qualified person is available at all times in person or via telecommunications during operating hours when patients are receiving or requesting services and participates in on-call activities where necessary 
• Designates, in writing, a qualified person to act in his/her absence 
• If not a Registered Nurse, will consult with AVPCO to appoint a qualified Clinical Manager to oversee the clinical management of the offices (when applicable) 
• Provides ongoing development support for direct reports and others and provide opportunities for growth and improvement 
• Maintains involvement in and participation with state regulatory agencies and appropriate professional associations 
• Responsible for ongoing compliance with all current federal, state, and local regulations,
• Company policies and procedures, accrediting organization standards, and reimbursement guidelines 
• Responsible for oversight of revenue cycle management 
• Ensures that services are in compliance with ongoing contractual obligations 
• May serve in the capacity of office administrator, appointed by and reporting to the Governing Body, and responsible for all day-to-day operations of the office. Those duties include ensuring that a clinical manager and operations manager is available during all operating hours; and ensuring that the office employs qualified personnel. In addition, if serving in the role of administrator, ensures that a qualified Alternate Administrator is selected and approved by the Governing Body to fulfill the role in the absence of the Administrator 
• Performs other duties as assigned/necessary 

Minimum Requirements: 

• Bachelor’s Degree in Business/Marketing/Communications/Provider Relations (check state specific), and/or graduate of an accredited school of nursing, BSN preferred 
• If a Registered Nurse, must be licensed to practice in all states assigned 
• Preferred two (2) years of training and experience in health service administration and/or 
• Public Health or Home Health Nursing 
• Preferred one (1) year of supervisory or administrative experience in home health care or related health care programs 
• Knowledge of home care requirements and third-party reimbursement 
• Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required 
• Computer proficiency including Microsoft Office suite (Word, Excel, etc) 
• Any other requirements mandated by applicable federal, state or local laws