Field Support Manager

Maxim Healthcare is hiring for a Field Support Manager to oversee and maintain operational compliance for the Springfield office.

Why Join Maxim:

• Competitive pay, quarterly bonuses, tenured PTO program, company profit sharing, & weekly paychecks
• Health, dental, vision, and life insurance
• 401(k) savings plan with company matching
• Employee discount program; partnered with hundreds of vendors nationwide
• Awards and recognition program
• Opportunity for career advancement
• Comprehensive training and mentorship program

Essential Duties and Responsibilities:

• Establishes and maintains effective channels of communication within the office as well as with clients, caregivers, field staff, team member and corporate partners
• Collaborates with the Business Development, Recruitment, and Clinical team to ensure appropriate and effective operational methods and best practices are used to support the office
• Implements, develops, and oversees best practices, tools, and processes in accordance with company, federal, state, local and accreditation standards
• Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc.
• Ensures caregivers and field staff meet all requirements prior to providing patient care
• Participates in the Compliance Plan Of Correction (CPOC) process
• Manages team member development, including coaching, training and continuing education
• Oversees medical records management processes in compliance with federal, state and local guidelines or regulations
• Coordinates responses and processing of unemployment and workers’ compensation claims
• Responsible for working with the Revenue Cycle team at headquarters on the collection process and managing accounts receivable, and oversees office payroll and billing processes with accuracy
• Obtains verifications/denials, authorizations for services, and verifications of eligibility for clients

Minimum Requirements:

• Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Human Resources or Healthcare Administration
• Minimum one year operations or administrative experience in healthcare preferred
• Supervisory experience preferred
• Ability to effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
• Strong understanding of organizational and financial structure
• Strong interpersonal skills and ability to work in a dynamic, fast paced environment
• Strong organizational skills and attention to detail
• Proficiency with computers, including Microsoft Office

Health and Wellness
Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program

Retirement and Financial Security:
Employee Assistance Program, Health Savings Account, 401(k) Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits

Lifestyle Benefits:
Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program