What are the responsibilities and job description for the Technical Support Representative position at Maxcess International?
Primary Responsibility:
The Technical Support Representative is the primary technical resource for internal & external customers. They draw on their deep RotoMetrics product knowledge to recommend customer solutions related to precision rotary die-cutting.
Daily Duties:
- Provide clear, concise solutions-& alternatives-to internal & external questions, to meet customer needs
- Perform material evaluation of customer stock to determine blade clearance & product recommendations to sales team, based on customer application & ROI
- Perform onsite product audits to identify product conformity, make actionable recommendations, & support customer processes
- Perform onsite product installations
- Troubleshoot customer problems, remotely & onsite
- Vet the feasibility of customer applications & assist team in make/no-make decisions
- Supply training to internal & external customers on RotoMetrics products & processes
- Proactively grow personal & departmental knowledge
- Other duties as assigned to meet departmental & company objectives
MINIMUM Candidate Requirements
- Eagerness to become a technical expert on RotoMetrics products
- 5 years in rotary cutting or converting industry
- High school diploma, GED, or Technical Diploma
- Medium-level knowledge of RotoMetrics product portfolio
- Excellent organization & communication (verbal & written) skills
- Ability to read & understand internal & external drawings
- Ability to work sitting, standing, &/or walking 8-10hrs/day
- Ability to lift up to 50lbs
- Ability to wear personal protective equipment-safety shoes, safety glasses, hearing protection, etc.
- Ability to work in typical manufacturing environment—noise, dust, odors
- Willingness to travel up to 25%
#IND
Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.