What are the responsibilities and job description for the Inside Sales Support Specialist position at Max USA Corp?
About UsMAX USA Corp is a leading manufacturer of professional-grade construction and industrial tools, serving customers across North America. Known for innovation, quality, and durability, our products include rebar tying tools, pneumatic nailers, and power-driven fastening systems. We are committed to helping professionals across multiple industries improve productivity and safety on the job. As part of the global MAX Group, we combine a rich history of engineering excellence with a forward-thinking approach to growth and customer satisfaction.Position SummaryThe Inside Sales Support Specialist plays a critical role in supporting our outside sales team and enhancing the customer experience. This position is responsible for lead nurturing, customer communication, and internal coordination, with a focus on driving sales growth and maintaining strong client relationships. The ideal candidate is proactive, detail-oriented, and passionate about contributing to a collaborative sales environment.Key ResponsibilitiesLead Management & QualificationUpload and track leads in Salesforce.comConduct outbound calls and emails to qualify leadsCoordinate follow-ups and assist in closing opportunities alongside the outside sales teamLog and monitor activity consistently in SalesforceSales SupportIdentify sales opportunities within targeted marketsCommunicate daily with the MAX sales team and distribution partnersProvide administrative and strategic support to outside sales reps as assignedManage customer and end-user communications in a timely and professional mannerCustomer RelationsDevelop product expertise to answer dealer and customer inquiriesSupport customer service and assist with order entry as neededHelp resolve issues related to accounts receivable for designated customersSpecial Projects & CollaborationExecute special projects at the request of sales leadershipUphold company regulations and standards in all interactionsCollaborate cross-functionally with internal departments to ensure customer satisfactionQualificationsEducation: High school diploma required; coursework in business or equivalent work experience preferredExperience:Proficiency in Microsoft Office Suite (Excel, Word, Outlook)Working knowledge of Salesforce.com or similar CRM systems (preferred)Previous experience in inside sales, cold calling, or lead generation is highly preferredSkills & Attributes:Strong attention to detail and analytical skillsExcellent communication and interpersonal skillsDemonstrated ability to support a team-oriented environmentSelf-motivated with a solid work ethicKey CompetenciesInside Sales ExperienceCustomer Service OrientationCRM Proficiency (Salesforce.com or equivalent)Lead Qualification and NurturingTeam Collaboration and Initiative
Salary : $25 - $34
